Asend Corporation Shares Success of RecACE Plus in Law Firm Operations

Transforming Legal Operations with RecACE Plus

Asend Corporation, based in Shinjuku, Tokyo, has recently announced impressive operational results regarding its AI-based call recording and transcription service, 'RecACE plus,' within the Oita Minna Law Firm located in Oita City. This law firm, represented by Yoshihide Kurahashi, has implemented the technology with notable success in improving efficiency in handling client inquiries.

Enhancing Efficiency in Legal Practices

Operating in a field that demands high specialization in client interviews, the Oita Minna Law Firm has been facing challenges due to the overwhelming volume of incoming calls. On average, tasks from incoming queries to data entry using their system were taking between 40 to 60 minutes per case.

With 'RecACE Plus,' the law firm has successfully reduced this time by up to 50%, cutting it down to 20 to 30 minutes. This remarkable reduction in time not only allows for more efficient service delivery but also ensures that essential information can be accurately captured and recalled. Additionally, the advanced AI capabilities have led to better documentation and standardization in handling calls, thereby enhancing the quality of client interactions.

Addressing Challenges in Information Sharing

Prior to implementing 'RecACE plus,' the law firm struggled with several obstacles:

- Memory Reliance: Staff had no reliable means to review calls later, risking the potential for missed information and inaccuracies in note-taking.
- Inconsistent Documentation: Variability in the quality of notes created gaps in communication between lawyers and administrative staff.
- Time Constraints: The lengthy process of detailed client interviews significantly encumbered their ability to provide timely legal services.

'Very few industries demand such precise communication and documentation as the legal sector does,' notes a representative from Asend Corporation. 'This is what makes our solution so vital for professionals in this field.'

Why Choose RecACE Plus?

After assessing various systems, Oita Minna Law Firm selected 'RecACE Plus' for several compelling reasons:
1. Seamless Integration: The technology does not require major renovations, allowing the firm to retain their existing phone numbers, ensuring no disruption to their service.
2. User-Friendly Design: The platform is designed to be intuitive, making it easy for employees to adapt quickly to the new system while providing necessary functionalities.

Operational Results Since Launch

Since the launch of 'RecACE plus' in March 2026, the firm, which consists of approximately ten staff members, has confirmed substantial results:

- Reduction in Processing Time: With the AI summarization feature and enhanced use of recorded data, the time required for case handling has been significantly reduced.
- Standardization of Communication Quality: Continuous recording of all calls has created an environment where information can be verified, mitigating the risks associated with missing notes.
- Improved Information Sharing: The ability for administrative staff to accurately capture conversation content has led to improved cohesion between lawyers and clients.

Future Prospects

Looking ahead, the Oita Minna Law Firm has set ambitious goals for further enhancements, including improving the accuracy of legal terminology transcription, expanding the dictionary registration feature, and refining user experience. Asend Corporation continues to support these initiatives, aiming to facilitate better traceability of communications and enhance operational visibility.

For further details regarding 'RecACE plus' and its implementation case studies, visit here.

About RecACE Plus

'Very few solutions can match the level of quality and assurance that 'RecACE plus' provides,' explains a spokesperson for Asend Corporation. 'This cloud service not only meets the needs for call recording and AI transcription but is also a critical asset for mitigating risks associated with customer interactions, especially in industries like law and healthcare.'

Accessing the service is straightforward, with recorded data managed on the cloud and accessible via PC or smartphone without altering existing phone setups. It serves a broad range of sectors, including legal, healthcare, and education.