#United States #Washington #contact center #Midtown Group #Bryan Gross

The Midtown Group Expands Leadership and Services

The Midtown Group, a pioneer in staffing solutions, is making headlines with the recent announcement of Bryan Gross as the new President of its Contact Center Services division. This strategic appointment aims to enhance the operational capabilities of the contact center amid an evolving industry landscape, thus promising not just growth but also innovation.

Bryan Gross arrives with nearly four decades of extensive experience in contact center management. His previous roles include serving as CEO in various Business Process Outsourcing (BPO) companies, where he successfully drove significant growth and operational excellence. His track record of leading high-performing teams and implementing best practices in customer engagement will undoubtedly serve Midtown well in its mission to deliver top-notch services.

In his new role, Gross will oversee a division that plays a critical part in the company’s strategy. This division manages and transforms client contact centers, which span diverse functions such as Customer Care, Technical Support, Outbound Sales and Marketing, as well as Operations. Midtown's Contact Center Services offers a range of solutions, including omnichannel and multi-lingual capabilities, all focused on enhancing the customer experience.

Helen Stefan Moreau, the Founder and CEO of Midtown, expressed her excitement about Bryan's appointment, emphasizing their long-standing relationship and previous professional successes together. Moreau stated, “The exceptional work we’ve collaborated on has given us a strong foundation and platform to continue building upon.” With Gross's leadership and the recent acquisition of cutting-edge technology, Midtown is poised for a new chapter of growth, aimed at amplifying its impact across various industries and governmental sectors.

“Our newly expanded capabilities and the ability to work with established clients and prospects is exciting,” Gross commented during the announcement. His comments reflect an optimistic outlook on how Midtown can leverage these developments for significant operational benefits.

The existing team within the Contact Center Services division comprises seasoned professionals who have demonstrated expertise in managing substantial programs and employing performance-based service models. This team collectively brings decades of experience, a vital asset in delivering measurable results to clients. With Gross at the helm, they look to combine their skills to foster improved service delivery and operational efficiency.

The expanded Contact Center Services not only emphasizes traditional support roles but also reflects an evolution towards more integrated service offerings that meet the dynamic needs of modern customers. With technological advancements influencing how companies interact with their customers, Midtown's proactive approach ensures they remain ahead of the curve.

For those looking for more information on these new service offerings, you can visit Midtown’s official website where detailed insights are available. The Midtown Group remains dedicated to providing customized solutions that are tailored to meet the unique demands of its diverse clientele.

Founded in 1989, The Midtown Group distinguishes itself as a WBENC-certified women-owned business that is rapidly expanding within both public and private sectors. Midtown's commitment to Red Carpet Service signifies its dedication to helping clients achieve their goals through fast and expert staffing solutions. Emphasizing that every employee should “Love What They Do,” Midtown ensures satisfaction is at the heart of their services.

As Midtown embarks on this new journey under Gross’s leadership, the industry is watching closely to see how these changes will shape the future of client communications and service delivery. With innovation and excellence as guiding principles, Midtown is certainly on the path to becoming a formidable player in the contact center arena.