Techtouch Achieves Highest Award for 11 Consecutive Quarters at ITreview Grid Award 2025 Fall

Techtouch Triumphs at ITreview Grid Award 2025 Fall

In an impressive showcase of consistent excellence, Techtouch Inc. has been awarded the highest recognition in two categories at the prestigious ITreview Grid Award 2025 Fall. The AI-powered Digital Adoption Platform (DAP), Techtouch, has not only been a front-runner in the digital adaptation sphere but also claims the number one market share in Japan for four consecutive years. This award highlights the company's unwavering commitment to innovation and user satisfaction.

Award Categories

Techtouch received the coveted Leader title in the following categories:

- Digital Adoption Platform: Now recognized for the 11th consecutive quarter since Spring 2023.
- Manual Creation Tool: Also celebrated for 11 consecutive quarters since Spring 2023.
- Customer Success Tool: Honored as a Leader for the 6th consecutive quarter since Summer 2024.

The ITreview Grid Award recognizes outstanding B2B IT products and SaaS platforms based on user reviews published on ITreview, a notable review platform provided by ITcloud Inc., headquartered in Tokyo. The award ceremony recognizes products with high customer satisfaction, elevating those deemed as Leaders, while also acknowledging high-performing products.

At the 2025 Fall Awards, over 146,000 reviews were analyzed during the selection process, ensuring that only the most impactful products earned a Leader badge as a mark of excellence.

You can explore more about this award on the official ITreview website here.

Links to Awarded Categories:

Highlights from User Reviews

User testimonials submitted on ITreview have highlighted numerous advantages of the Techtouch platform:

- Many users noted significant reductions in input errors, enhancing overall workplace efficiency.
- The automation features were praised for streamlining onboarding processes. Users reported improved visibility of guidance and instructions, minimizing informational omissions.
- A/B testing showcased that displaying feature-specific guidance significantly boosted both recognition and adoption rates among customers by more than thirtyfold and six times respectively.
- Regular qualitative feedback across meetings has helped clients learn effective methods for better utilization, and prompt responses via platforms like Slack have further enhanced user experience.

Examples of feedback underline the platform's reliability and strong customer support, which aids in maintaining high operational efficiency.

Techtouch's Notable Recognition

Techtouch's accomplishments do not end with the ITreview awards. The company has garnered various accolades, such as:

- Ranked 67th in the Great Place to Work® Institute Japan list for Best Workplaces in Asia (2025).
- Achieved 2nd place in Dr. Trust's Stress Check for Workplace Environment Excellent Corporations (2025).
- Regarded as a top-tier workplace in the Great Place to Work® Institute Japan survey (2025).
- Ranked 8th in Deloitte's Technology Fast 50 2023 Japan list (2024).
- Selected by the Ministry of Economy, Trade and Industry as a J-Startup (2023).
- Winner of the Good Design Award (2022).
- Listed among the Fun Ventures 100 by the Weekly Toyo Keizai (2020).

About Techtouch

Founded on March 1, 2018, Techtouch Inc. specializes in developing and providing the Digital Adoption Platform, which now boasts over 8 million users (as of June 2025). Its robust platform supports major enterprises and governmental organizations in seamless technology adoption and usage, fundamentally reducing burdens on IT staff by enabling no-code implementations of operational guides. Techtouch continues to lead in innovation by enhancing AI functionalities within its DAP, solidifying its role as a key player in facilitating IT utilization for businesses across various sectors.

For more information about Techtouch’s initiatives and products, visit their official website.