Sankunet Launches Comprehensive Data Breach Support Service Amid Rising Cybersecurity Challenges

Navigating the Rising Tide of Cybersecurity Risks

In the realm of cybersecurity, companies are facing greater risks than ever. In 2024, Japanese publicly listed companies reported a staggering 189 incidents of data breaches and losses, marking the highest number for four consecutive years. This alarming trend has also seen a significant increase in reported incidents to the Personal Information Protection Commission, highlighting the urgent need for businesses to protect their reputation and ensure operational continuity.

When a data breach occurs, businesses are thrust into a whirlwind of responsibilities. They must simultaneously report to regulatory authorities, address customer concerns, and formulate strategies to prevent future occurrences. The complexity and urgency of these tasks can significantly impact a company's trustworthiness and operational effectiveness.

However, many executives find themselves overwhelmed, with common concerns such as: "Where do I even begin?" "Are standard responses sufficient?" and "How do we deal with the flood of inquiries and complaints?" These voices echo the reality that operational paralysis often follows a breach, stymying efforts to quickly resume business functions.

Addressing these challenges, Sankunet has emerged as a pivotal partner for data breach responses. With 28 years of experience providing outsourcing services to government agencies and various industries, Sankunet is uniquely positioned to offer comprehensive support. Recent years have seen increased requests from payment service providers, e-commerce companies, membership service firms, lawyers, system integrators, and IT companies seeking assistance from incident response to full business recovery.

Sankunet's deep insights into what companies genuinely require following a data breach enable them to manage all complicated processes from the moment an incident occurs until operations return to normal. Their new service aims to address these needs thoroughly and efficiently from key locations across Japan, including Tokyo, Osaka, and Sapporo.

Comment from Yoshio Katamachi, CEO of Sankunet

"Data breaches represent a significant enterprise risk for any organization. Those embroiled in incidents are often thrown into chaos, where they cannot focus on root cause analyses or preventative measures due to being overwhelmed with customer inquiries and administrative tasks. Our role is to shoulder these burdens, allowing businesses to concentrate on critical decision-making. We promise not only operational support but also a collaborative partnership in restoring trust and enabling rapid business recovery."

Key Features of Sankunet's Service

1. One-Stop Support Specialized in Operational Recovery:
Sankunet offers an integrated service that manages everything from running dedicated call centers and drafting reports for the Personal Information Protection Commission to notifying affected customers and assisting with insurance claims related to call center operational costs, thereby eliminating operational bottlenecks caused by inter-departmental disconnects.

2. Collaborative Approach with Experienced Staff:
Responding to intricate inquiries and severe complaints goes beyond routine FAQ replies, as seasoned professionals remain accountable for every resolution. This high-level engagement aligns closely with clients' corporate philosophies and operational contexts, resulting in minimal internal escalations and enhanced self-resolution rates.

3. Proven Track Record and Flexible Service Design:
Backed by 28 years in IT support and customer service, Sankunet’s services are characterized by high quality and robust security protocols. Clients can tailor services to fit their budgetary constraints and specific situations, ensuring an adaptable support experience.

Sankunet's approach to data breach incidents stands apart by offering these comprehensive, one-stop solutions, encompassing not just technical responses but also the ensuing customer service and administrative tasks following such events. They provide a spectrum of options that allow businesses to select specific areas of focus based on their immediate needs.

Service Comparison

Sankunet vs. Typical Tech Security Firms vs. Consulting Firms vs. BPO Call Centers:

Function/Service	Sankunet	Typical Tech Security Firms	Consulting Firms	BPO Call Centers
--------	-------	----	---	----
Initial Technical Investigation/Forensics	✅	✅	❌	❌
Guidance for Reporting to Regulatory Authorities	✅	✅	✅	❌
Crisis Communication Strategy Support	✅	✅	❌	❌
Building and Operating Emergency Call Center	✅	❌	❌	✅
Managing Complex Complaints	✅	❌	❌	❌
Notification Activities for Affected Parties	✅	❌	❌	❌
Advisory for Business Resumption	✅	❌	✅	❌
Support for Insurance Claim Processes	✅	❌	✅	❌

Main Service Components

1. Adjustment and Formulation of Response Policies:
- Liaison with stakeholders and drafting client response policies.
2. Information Disclosure and Document Creation Support:
- Compilation of impact assessments and drafting reports for the Personal Information Protection Commission. Creating informational websites and FAQs.
3. Emergency Call Center Management:
- Rapid establishment of call centers and 24/7 operational readiness, including ongoing updates to FAQs based on changing circumstances.
4. Notification for Affected Parties:
- Building information websites and managing email communications, including error handling for notifications.
5. Business Resumption Advisory:
- Support for strategies for dealing with partners and reconstructing eCommerce systems.

Sankunet is dedicated to helping enterprises swiftly regain trust and return to successful operations in the event of data-related incidents. Their comprehensive approach ensures that affected companies can focus on what truly matters while Sankunet takes care of the operational complexities.

Learn More

For more information about our services, please visit Sankunet's website.
Contact details for inquiries can be found on our contact page.

About Sankunet

Founded in 1997, Sankunet has been at the forefront of outsourcing services for 28 years. From IT support to call center operations and logistics, our team is committed to solving our diverse clientele’s operational challenges. Our goal is to remain the best business partner, providing high-quality services with excellent cost-performance.