#United States #mental health #San Francisco #Patient Engagement #Amae Health

Amae Health Wins Prestigious Recognition for Patient Engagement and Experience

Amae Health, a pioneering outpatient care provider specializing in psychiatry for severe mental illness, has gained significant recognition by winning the 2025 Best in Business award from Modern Healthcare. This accolade is a testament to Amae's commitment to revolutionizing patient engagement and care experience in a field that often sees patients underserved.

Innovative Care Model

Unlike conventional healthcare approaches, Amae Health has crafted a unique operational model that emphasizes dignity, respect, and a human-centric healing process. With a focus on the 15.4 million Americans living with severe mental illness, Amae has intentionally designed its services with a hospitality-driven mindset that is often missing in behavioral healthcare.

The company has partnered with leaders from the health and wellness hospitality sector to develop a clinic environment that fosters calmness and belonging, an idea rooted in Zen design principles. This blend of hospitality and healthcare aims to create a nurturing atmosphere that not only addresses clinical needs but also enhances the overall patient experience.

Advanced Technology Integration

In addition to its innovative physical spaces, Amae Health utilizes cutting-edge technology to enrich the patient care journey. Employing a proprietary AI-powered clinical platform, Amae ensures clinicians have access to real-time insights during care delivery. This technology minimizes administrative burdens, allowing healthcare providers to devote more time to direct patient interactions. New patient-centric tools set to launch later this year aim to further solidify engagement throughout the care continuum.

Stas Sokolin, CEO of Amae Health, stated, "Exceptional patient experience is foundational to effective mental health care. We believe that treating our members with dignity allows trust to form, engagement to deepen, and healing to happen. This hospitality-driven mindset shows up not only in our physical spaces but in how our teams show up for our members and for one another."

Achievements in Patient Engagement

Amae Health's unique combination of human-centered care and technological integration has resulted in outcomes that surpass industry standards. The organization boasts an impressive patient engagement rate of 79%, far exceeding the national average of around 30%. Moreover, Amae is proud to report a Member Net Promoter Score (NPS) of 89, reflecting high levels of patient satisfaction and loyalty.

To enhance clinical efficiency, Amae employs AI transcription and automation tools that streamline documentation tasks, liberating clinicians from administrative overload. This innovation not only saves approximately two hours per day but also fosters a focus on providing quality care to patients.

Recognizing Excellence in Healthcare

Dan Peres, President of Modern Healthcare, acknowledged the impact of innovative companies like Amae Health: "These organizations demonstrate the progress, creativity, and excellence that help move healthcare forward. Their innovative approaches and measurable impact are redefining what's possible in care delivery and operations."

The complete list of Best in Business winners was unveiled in the January 12, 2026 issue of Modern Healthcare magazine and can be explored on their online platform.

About Amae Health

Amae Health's mission is to empower individuals with severe mental illness to lead fulfilling lives by providing an innovative outpatient care model that integrates psychiatric care with comprehensive support. This includes primary care, therapy, health coaching, and peer support, all aimed at addressing the interconnected physical, mental, and social needs of its members. Through this multifaceted approach, Amae envisions a future where its patients thrive, not merely survive.

With its commitment to redefining mental health care and emphasizing the importance of patient engagement and satisfaction, Amae Health stands as a beacon of innovation within the healthcare industry.