#Japan #Tokyo #Recustomer #Fashion EC #Support Prize

Recustomer's Triumph at the Fashion E-Commerce Awards

Recustomer’s innovative approach in the e-commerce support sector has earned it the prestigious Support Prize at the Fashion E-Commerce Awards, an event organized by the Senken Shimbun. This accolade reflects the positive feedback gathered from both businesses and e-commerce support companies through surveys conducted to identify highly effective services within the industry.

What is the Support Prize?

The Support Prize recognizes tools that have demonstrated significant impact or are marked for potential future implementation. The selection process is based on comprehensive survey responses from industry players, thus ensuring that the award reflects the best practices in e-commerce.

The Services Offered by Recustomer

Recustomer offers various automated solutions aimed at improving the efficiency of returns, exchanges, and cancellations. These services are crafted to streamline operations and enhance customer satisfaction.

1. Recustomer Returns and Cancellations

By automating the processes around returns and cancellations, Recustomer helps businesses reduce operational costs while elevating the customer experience. The service allows customers to arrange pickup for their return or exchange products with just one click, significantly alleviating the burden on customer service teams. Additionally, it enables more generous return policies, enhancing marketing efforts related to returns.

2. Trial Purchases by Recustomer

The trial purchase feature alleviates customer concerns regarding size and quality by allowing them to test products before buying. This minimizes purchase hurdles and optimizes the customer experience, ultimately leading to an increase in conversion rates (CVR). Recustomer ensures a secure experience for e-commerce businesses through its unique authorization technology, facilitating a stress-free home trial experience for customers.

3. Delivery Tracking with Recustomer

Recustomer’s delivery tracking service notifies customers of their expected delivery date and status updates throughout the shipping process. By building a unique delivery tracking page for brands and sending timely notifications, Recustomer creates new customer touchpoints post-purchase.

Case Studies of Recustomer's Implementation

J'aDoRe JUN ONLINE

By utilizing Recustomer for handling return and exchange inquiries, J'aDoRe JUN ONLINE saw a significant 90% reduction in related customer service calls. This transition not only slashed costs equivalent to nearly one customer service representative's workload but also enhanced customer satisfaction through improved self-service.

ARC'TERYX

Implementing Recustomer led ARC'TERYX to eliminate waste by making their return process paperless. This environmental initiative not only reduced the ecological footprint but also eased the operational burden on warehouses by minimizing packing errors and speeding up delivery times. Moreover, by streamlining operations, ARC'TERYX freed up time to focus on enhancing sales strategies.

Kaush

Before Retaining Recustomer, Kaush experienced overwhelming inquiries regarding delivery and timing, straining their customer service capabilities. After the introduction of Recustomer's delivery tracking, the company achieved a 30% reduction in delivery inquiries, significantly contributing to customer satisfaction by addressing their shipping-related anxieties.

Conclusion

Recustomer's recognition at the Fashion E-Commerce Awards underscores its significant contributions to enhancing the e-commerce landscape. As more businesses adopt its innovative solutions, Recustomer continues to transform the expectations of online shopping, making transactions smoother and more satisfying for customers. You can learn more about Recustomer through their service introduction website and further exploring their offerings via downloadable materials.

More on Recustomer

Established in March 2017, Recustomer is headquartered in Ginza, Tokyo, Japan. Under the leadership of CEO Yasuhiro Shibata and Shohei Tsujino, Recustomer is dedicated to developing and operating the comprehensive purchase experience platform, aiming to redefine e-commerce interactions.

Company info: Recustomer