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Embrace AI in the IT Service Management Landscape at ITSM Japan Summit 2026

The ITSM Japan Summit 2026, a premier online event organized by IT Preneurs Japan Asia Pacific and IT VALUE EXPERTS, is set for October 6, 2026. This engaging summit offers participants a chance to delve into the latest developments in IT Service Management (ITSM), particularly focusing on the recent ITIL® version 5. With the complexities of the AI era, this summit provides a platform to connect, learn, and share insight into the evolving world of ITSM.

Event Highlights

• - Free Participation: Join from anywhere via Zoom, with sessions scheduled from 13:30 to 17:00.
• - ITIL® Version 5 Overview: Gain clarity on vital updates and changes from a PeopleCert ITIL® Ambassador.
• - Real-World AI Applications: Hear practical experiences and case studies from notable speaker organizations like BIPROGY, Tokyo Marine & Nichido Systems, and Itochu Techno-Solutions.
• - Networking Opportunity: An exclusive after-party will provide a unique chance to connect with speakers and participants for networking, insights, and discussions.

What to Expect

Since its inception in 2020, the ITSM Japan Summit has been celebrated as a valuable opportunity for ITSM professionals to hear real-life stories from their peers. The theme of the 2026 summit, “Connecting a Complex World to Deliver Real Value,” addresses the challenges faced in today’s data-rich, AI-driven environment.

As information technology becomes increasingly intricate, IT services must evolve beyond conventional practices, emphasizing genuine business impact. The summit promises to be an invaluable resource for various attendees, including:

1. Beginners in ITSM: Get an overview of the ITIL® framework and its latest developments in session one.
2. Experienced Practitioners: Learn about the AI adoption challenges and successes from fellow practitioners in session two.
3. Advanced Users Seeking Improvement: Explore DevOps practices presented by leading companies and gather insights on elevating your current methodologies in session three.

Participants can look forward to in-depth discussions that promote knowledge sharing, collaboration, and networking—essential components in today’s dynamic IT landscape. The after-party also invites attendees to consult experts and exchange experiences with peers in a more informal setting.

Event Schedule

• - Date: October 6, 2026
• - Time:

- Online Session: 13:30-17:00 (Zoom, Free)
- After-Party: 18:30-20:30 (Real Event in Tokyo, Paid)

Schedule Breakdown:

• - 13:00: Doors Open
• - 13:30-13:50: Opening
• - 14:00-14:40: Session 1 - "What’s New in the ITIL® (Version 5)?" by Chikako Mogami, IT Preneurs Japan
• - 15:00-15:40: Session 2 - AI Use Cases in ITSM by practitioners from BIPROGY and Tokyo Marine & Nichido Systems
• - 16:00-16:40: Session 3 - DevOps Insights (Title Coming Soon) from Itochu Techno-Solutions
• - 16:40-17:00: Closing Remarks

About Organizers

The companies behind this event are at the forefront of ITSM initiatives in Japan. IT VALUE EXPERTS, established in 2017, focuses on providing expert consulting in IT service management. Meanwhile, IT Preneurs Japan Asia Pacific, operating since 2006, emphasizes the importance of maximizing business value through organizational development and talent nurturing—offering a range of services such as Agile, DevOps training, and coaching.

This summit represents a unique opportunity not only to learn from experts but also to enhance your network and gain insights into the future of ITSM within the context of continuously evolving technology landscapes. Don’t miss out—join us on October 6, 2026, for an unforgettable experience and secure your spot today at Event Registration.