#Japan #Tokyo #Value Technologies #helpmeee! KEIKO #Auto-Maintenance

Helpmeee! KEIKO Introduces Revolutionary Auto-Maintenance Feature

Value Technologies, headquartered in Minato-ku, Tokyo, has unveiled a groundbreaking feature for its no-code back-office DX solution, helpmeee! KEIKO. Designed to streamline helpdesk operations, the new 'Auto-Maintenance Feature' leverages artificial intelligence to automate the updating of knowledge data. This innovative approach significantly reduces the cumbersome maintenance tasks traditionally faced by staff and enhances the accuracy of information.

Overview of helpmeee! KEIKO

helpmeee! KEIKO is an advanced solution that drives digital transformation (DX) within internal operations. It seamlessly integrates AI-powered chatbot interactions, human assistance, ticket management, and dashboard capabilities to handle various internal inquiries efficiently. Users can upload files in formats like PDF and connect to storage services, facilitating an effortless deployment process. The incorporation of an AI-enabled human operator system has already gained recognition for improving operational efficiency, leading to its adoption by 175 companies, primarily publicly traded.

The Need for the Auto-Maintenance Feature

In helpdesk operations, maintaining the freshness of knowledge data such as Q&As and internal documents necessitates regular updates. Traditionally, this was a manual, resource-intensive process that consumed significant time. To address this issue, Value Technologies developed the AI-powered Auto-Maintenance Feature, revolutionizing how knowledge bases are managed.

Key Benefits of the Auto-Maintenance Feature

Enhanced Operational Efficiency

The integration of the Auto-Maintenance Feature liberates helpdesk personnel from the tedious task of knowledge updates. This enables them to focus on more value-added activities, thus boosting overall productivity.

Improved Information Accuracy

Once staff interactions are completed, the AI searches existing knowledge bases and creates new entries as necessary, ensuring that the information provided is both relevant and precise.

Real-Time Update Suggestions

The feature offers instant update suggestions that are reflected immediately, ensuring that users always have access to the latest knowledge available.

Continuous Improvement

An AI-driven analysis identifies areas for improvement in knowledge management, contributing to the overall enhancement of the organization’s knowledge base.

This innovative Auto-Maintenance Feature will be showcased at the Japan DX Week Spring 2025 event, taking place from April 23rd to April 25th at Tokyo Big Sight.

Value Technologies is committed to advancing its services, particularly in the areas that require specialized information systems support, ensuring that helpmeee! KEIKO remains a vital resource across all back-office inquiries.

Suggestions for Managing Knowledge

• - If there is no similar information in the targeted internal knowledge, the system recommends registering new knowledge.
• - If similar information exists, it advises confirming updates to existing knowledge.

Helpmeee! KEIKO Service Overview

• - Service Name: helpmeee! KEIKO
• - Launch Date: September 1, 2022
• - Official Website: helpmeee.jp
• - Service Area: Japan
• - Contact: [email protected] (AX Business Division KEIKO Department)

About Value Technologies

Founded on November 1, 2019, Value Technologies, with CEO Ryosuke Tanaka, operates from its headquarters in Minato-ku, Tokyo. The company specializes in system development and related industries. Value Technologies is a group company of Valuence Holdings Inc., listed on the Tokyo Growth Market under stock code 9270. For more information, visit valuence-t.com.