OSG Makes Strong Debut as a Leader in CCM Communications Outsourcing Recognition

OSG Recognized as a Leader in CCM Communications Outsourcing

OSG, a global frontrunner in Customer Communications Management (CCM), has announced an impressive achievement — its recognition as a Leader on the Aspire Leaderboard for CCM-Customer Experience Management (CXM) Communications Outsourcing. This accolade marks OSG's inaugural appearance on this esteemed leaderboard, which evaluates top service providers in the CCM-CXM sector across various critical domains.

A Milestone for Innovation and Service

The Aspire Leaderboard is widely regarded within the industry as a benchmark for excellence, spotlighting organizations that demonstrate exceptional capabilities and innovative approaches. OSG's recognition is a testament to its strategic efforts to revolutionize customer communications and enhance service delivery through innovative solutions. These efforts are embodied in OSG's proprietary JourneyConnect™ suite, designed to foster robust multi-channel engagement while driving operational efficiency and customer satisfaction.

OSG JourneyConnect™ stands out not just for its technology but for its user-centric design, facilitating predefined journeys that simplify complex communications needs for businesses, particularly in regulated sectors. Gary Gregg, OSG's Chief Product Officer, expressed pride in this recognition, stating, "Our inclusion on two Aspire Leaderboards as a Leader reinforces our dedication to innovation and a customer-centric approach in CCM. OSG JourneyConnect exemplifies our mission to enable organizations to connect meaningfully with their customers across all communication channels."

Impacting the Customer Communication Landscape

The recognition by Aspire not only highlights OSG's innovative offerings but also underscores its influence in shaping the CCM industry. Aspire CCS, a leading industry consulting firm, conducted the evaluation. According to Kaspar Roos, CEO and founder of Aspire CCS, OSG's ascent as a Leader exemplifies the company's potential and the evolution of customer communications. Roos noted, "OSG's JourneyConnect offering demonstrates a clear potential for transforming the future of CCM, especially as businesses adapt to modern customer expectations."

In a landscape increasingly dominated by customer experience (CX) considerations, OSG's focus on enhancing communication workflows is timely and crucial. The Aspire Leaderboard serves as a trusted guide for organizations seeking exemplary communication service providers, and OSG's position as a Leader affirms its stature as a preferred partner for companies striving for meaningful customer engagement.

Commitment to Shaping Future Interactions

As OSG continues to innovate and expand its offerings, the company remains dedicated to improving customer interactions and streamlining communication strategies. With over 50 years of experience, OSG caters to more than 5,000 clients, helping them build deeper connections through effective communication. The JourneyConnect suite encapsulates this mission, promising a more integrated and efficient approach to customer conversations.

For organizations committed to enhancing their customer engagement strategies, the accolades received by OSG signal a significant opportunity to leverage advanced communication management solutions. As the industry progresses, OSG's commitment to excellence in CCM positions it as a compelling player, ready to meet the dynamic needs of the marketplace.

To learn more about OSG and its innovative solutions, or to explore the potential of the JourneyConnect™ suite further, visit OSG Connect or connect with OSG on social media platforms like LinkedIn, Twitter, and Instagram.