itel Marks Its Fourth Year on IAOP's Global Outsourcing 100, Highlighting Social Impact and Innovation Programs

Celebrating Excellence: itel's Fourth Year on the IAOP's Global Outsourcing 100

In a remarkable achievement, itel, the premier customer experience partner from the Caribbean, has once again graced the prestigious Global Outsourcing 100 list published by the International Association of Outsourcing Professionals (IAOP). This marks its fourth consecutive year on the list, a testament to the company's unwavering commitment to excellence in service delivery and innovative practices.

The IAOP not only recognized itel for its outstanding services but also awarded special star distinctions for its pioneering innovations and proactive social impact programs. The company's efforts to implement cutting-edge technologies, including its AI-enhanced platform aimed at refining the client and agent experience, have played a crucial role in earning this honor.

Driving Impact through Innovation

itel has successfully integrated a culture of impact sourcing into its business model. This approach emphasizes the creation of sustainable career opportunities for marginalized groups and is geared towards addressing pressing social issues. Their programs promote environmental sustainability, community engagement, and empowering employees through volunteerism. Yoni Epstein, the Founding Chairman and CEO of itel, shared, "It's an honor to receive this recognition, especially for our social impact initiatives. Our aim is to create a nurturing workplace where every employee—regardless of background—can thrive."

The company is also proud that over 75% of its managerial positions are filled by individuals who began their journey as agents. This commitment to employee development is reflected in its competitive salaries, comprehensive benefits, and opportunities for professional growth, including mentorship initiatives that support frontline staff transitioning into leadership roles.

Embracing Technological Advancements

itel has consistently been recognized for its innovative use of technology, further emphasizing its place as a leader in the customer experience sector. The IAOP highlighted the significance of their contributions, particularly in an era characterized by rapid technological advancement. The 2025 Global Outsourcing 100 acknowledges service providers and advisors who continue to lead the way in innovation, demonstrating itel's remarkable ability to adapt and grow amidst changing market demands.

The introduction of their custom-built AI models stands as a major landmark in the Caribbean outsourcing landscape. Designed to recognize and transcribe the distinctive nuances of Caribbean accents, the itelligence® platform enhances customer-agent interactions, delivering superior accuracy that sets itel apart in a competitive global market.

The Future of itel

As itel reflects on its achievements, the company looks forward to sustaining its growth trajectory while continuing to innovate and lead within the outsourcing industry. Their distinction in the IAOP's Global Outsourcing 100 underscores its effectiveness in creating value not only for clients but also for the communities served.

In closing, itel's four-year stint on this prestigious list reinforces the company's dedication to not just being a leader in outsourcing, but a responsible corporate citizen committed to enriching lives and fostering growth across the Caribbean and beyond.

To learn more about itel’s commitment to excellence and its innovative solutions, visit www.itelinternational.com.