#USA #New York #EverAfter #AI Experts #Customer Guidance

EverAfter Pioneers AI Experts for Enhanced Customer Success

In a rapidly evolving technological landscape, EverAfter has taken a significant leap forward with the introduction of its new feature, AI Experts. As a company that specializes in AI-driven customer-facing interfaces, EverAfter aims to transform the way businesses interact with their customers by providing continuous, context-aware guidance. This revolutionary capability ensures that customers have access to relevant information whenever they need it, thereby enhancing their overall experience.

The Problem of Fragmented Knowledge

One of the biggest challenges faced by businesses today is managing and utilizing the vast amounts of knowledge they possess. As Noa Danon, CEO and Co-Founder of EverAfter, noted, "Companies have more knowledge than ever, but customers still struggle to find the right answer at the right time." This disconnect can result in frustrating experiences for customers and missed opportunities for businesses.

What Are AI Experts?

AI Experts unify information from various sources such as knowledge bases, Learning Management System (LMS) courses, product documentation, customer stories, and internal platforms like CRM systems and task management tools. This integration allows AI Experts to deliver contextually relevant answers and support throughout a customer’s journey.

Key Features

1. Personalized Program Creation: Businesses can create tailored programs quickly, addressing specific needs of each customer.
2. Smart Search Widget: This feature provides conversational answers, making it easier for customers to find relevant information.
3. Task Widget: Delivers explanations within the context of the customer's current situation, ensuring clarity and comprehension.
4. Ask the Expert: A flexible assistant capable of answering questions about any product or service in real time.

Future Prospects and Extended Applications

The introduction of AI Experts isn’t just a standalone feature; it marks the beginning of a journey toward more intelligent customer interactions. Looking ahead, EverAfter intends to extend the capabilities of AI Experts beyond just customer support to include sales, partner enablement, and automated success plans. This evolution aims to redefine how customer engagements are managed and optimized, paving the way for smarter, customer-focused journeys.

Benefits to Organizations

The impact of AI Experts is expected to resonate throughout organizations:

• - For Customers: They receive immediate, relevant answers that empower them with the autonomy to resolve their queries.
• - For Builders: Content can be directly created without the need for extensive retraining, streamlining the development process.
• - For Companies: A unified knowledge framework across customer service, sales, and partner channels results in fewer support inquiries and enhances operational efficiency.

The Call for Change

Data from industry leaders indicates that a significant majority of Customer Success (CS) leaders view AI as critical for their strategies in the coming years. However, many organizations have yet to implement live use cases of AI, primarily due to challenges with data quality. EverAfter addresses this issue head-on by consolidating data from various sources, making AI Experts ready for immediate implementation.

According to the Technology Services Industry Association (TSIA), companies that guide customer experiences through intelligent journeys have reported a 30% increase in net revenue retention. Clearly, the potential benefits of utilizing AI Experts are expansive and promising.

About EverAfter

Founded with the mission to help B2B organizations scale success through personalized engagement, integrated workflows, and digital touchpoints, EverAfter strives to be at the forefront of customer-centric technology. Companies like Okta, Salesloft, and Zoominfo trust EverAfter to bolster their customer interactions and drive growth. The launch of AI Experts exemplifies EverAfter's commitment to harnessing technology to create seamless customer experiences.

For more information, interested parties can reach out to Adi Gorelik, Director of Marketing, at [email protected]