#Japan #Setagaya #miraio #pluszero #HoriiFoodService

PlusZero Introduces AI Operator 'Miraio' at Horii Food Service

In a groundbreaking collaboration, PlusZero Co., Ltd., based in Setagaya, Tokyo, has launched its AI operator 'Miraio' for Horii Food Service Co., Ltd., a notable player in the dining industry situated in Mito, Ibaraki. The partnership aims to revolutionize restaurant operations by automating reservation handling, thereby enhancing user experience and tackling labor shortages in the sector.

Introducing 'Miraio' at 'Kakurean Shinobi No Ie'

The AI operator 'Miraio' will go live on May 18, 2026, at two locations of the 'Kakurean Shinobi No Ie' brand, known for its private, all-room dining experience. With this implementation, restaurant staff can significantly reduce interruptions caused by handling phone reservations, allowing them to focus on delivering exceptional customer service and maintaining a serene atmosphere.

Implementation Details

• - Brand: Kakurean Shinobi No Ie
• - Locations:

- Warabi Station East Exit Store
- Yashio Station Front Store

• - Start Date: May 18, 2026

Features of 'Miraio'

'Miraio' is designed to streamline various functions effectively:

• - Handling reservation changes and cancellations (partial support)
• - Automatically determining and responding to availability based on date and party size (partial support)
• - Validating reservation information (partial support)
• - Collecting reservation preferences, such as name and phone number
• - Guiding users through the course options and their details
• - Providing information considering business hours and holidays
• - Addressing other frequently asked questions
• - Adapting flexibly to inquiries that deviate from standard conversations

Through this partnership, PlusZero, in association with Upsell Technologies Co., Ltd., is committed to supporting the expansion of 'Miraio' to additional locations under Horii Food Service. Insights gained from this initiative will feed into AI development, paving the way for a next-generation restaurant management model in the food industry.

Understanding 'AEI' (Artificial Elastic Intelligence)

PlusZero advocates for a novel concept known as 'Artificial Elastic Intelligence' or AEI. This refers to AI systems capable of performing tasks in specific, limited operational areas with human-like efficiency. As the industry moves beyond the limitations of general artificial intelligence, PlusZero focuses on AEI to achieve practical and efficient task management in natural language processing.

AEI aims to enhance the reliability of AI chat services powered by large language models (LLMs). Recent debates surrounding LLMs underscore the importance of building 'trustworthy' and 'responsible' AI, and AEI embodies this vision in a practical manner. In September 2021, PlusZero acquired a patent for technology based on 'meaning-understanding AI,' which forms the backbone of AEI. Ongoing research and development will strengthen AI's ability to comprehend human language at advanced levels.

For more details on AEI, please visit: PlusZero AEI

Company Insights

PlusZero Co., Ltd.

• - Representative: Yoshiyuki Koyonagi, Chairman & CEO
• - Location: 4F Senda Building, 2-6-10 Kitazawa, Setagaya, Tokyo
• - Business Focus: Providing and developing integrated solutions utilizing AI, natural language processing, software, and hardware technologies.
• - Website: PlusZero

Upsell Technologies Co., Ltd.

• - Representative: Ryota Takahashi, CEO
• - Location: 6F Rikuoh Nishikebukuro Building, 5-26-19 Nishikebukuro, Toshima, Tokyo
• - Business Focus: AI development and provision, including the creation of Japanese AI operators and digital humans.
• - Website: Upsell Technologies

Horii Food Service Co., Ltd.

• - Representative: Akihisa Fujita, President
• - Location: 4F Carnival Place Mito, 3-10-17 Jonan, Mito, Ibaraki
• - Business Focus: Chain restaurant operations and management.
• - Website: Horii Food Service