Innovative Integration to Revolutionize Appointment Management in Aesthetic Clinics

This summer, a groundbreaking collaboration is expected to take place between Rakuraku Reservation Manager for Aesthetic Clinics, developed by Sian Co., Ltd., and ACUSIS Cloud, a clinic management support service created by Pro Field Co., Ltd.. This union promises to enhance customer relationship management (CRM) for clinics, thereby delivering improved aesthetic medical experiences.

Streamlining Clinic Operations

The primary aim of this integration is to automate a variety of operations, ultimately reducing the appointment management workload by approximately 90%. Among the major updates:

1. Elimination of Double Data Entry: Clinics will no longer need to input data into both appointment applications and electronic medical records (EMRs), which reduces the risk of errors and saves time.
2. Real-Time Availability Syncing: The appointment app will now reflect the real-time availability of clinic slots, which will help in eliminating double bookings and easing the management burden for the clinics.
3. Increased Appointment Rates: By synchronizing available slots between EMRs and the appointment app, users will be able to make immediate bookings instead of request-based reservations, leading to an anticipated 30% increase in appointment numbers.
4. Enhanced User Experience: With no need for back-and-forth communications until booking confirmation, the user experience is significantly improved, making it easier and more intuitive for patients to secure their appointments.
5. Reduced Staff Workload: The diminution of complex reservation management tasks is expected to ease the burden on clinic staff, improving work environments and potentially lowering turnover rates.

Benefits for EMR and Appointment App Providers

The site controller being introduced is a first for the aesthetic medical industry, where similar solutions already exist in various other sectors. This integration aims to address pivotal challenges and enhance productivity across the board:

- Smoother collaboration between appointment apps and EMRs without the need for individual adaptations from each service provider.
- Developers can focus on strengthening their core competitive advantages instead of being bogged down by compatibility issues.
- Enhanced onboarding and operational processes by centralizing customer support and maintenance, thus relieving additional pressure on other service providers.

Insights from Company Leaders

Ryokusho Kuruma, president of Pro Field Co., Ltd., comments on this partnership by stating that the integration with the Rakuraku Reservation Manager will facilitate smoother immediate bookings through their platform, Kannaum Onni. Patients will benefit from 24/7 booking possibilities, reducing traditional management overhead while expanding customer acquisition opportunities.

Yuta Kato, president of Healing Paper Japan, mentions that Kannaum Onni has grown rapidly since its launch and is now a leading aesthetic medical platform in Japan. The immediate reflection of bookings onto clinic systems will allow patients to schedule appointments conveniently, ensuring clinics can capture new customers with reduced administrative burdens.

Takashi Yabumoto, president of Sian Co., Ltd., expresses excitement about this collaboration, emphasizing their mission to foster positive living through beauty and health. The partnership with ACUSIS Cloud is expected to greatly improve clinic efficiency and patient engagement, leveraging an already established network of clinics utilizing the Rakuraku service.

Future Directions

With the launch of this appointment management integration, both companies aim to pursue further system development and business partnerships. Future initiatives will include:

- Achieving additional operational efficiencies.
- Utilizing linked data for marketing improvements.
- Expanding services systematically.

Ultimately, this partnership seeks to resolve various challenges within the aesthetic medical industry, contributing positively to its evolution and ensuring that more individuals can harness the power of beauty and wellness.