Huawei Unveils Customer-Centric Collaboration System to Scale AI Across Industries

Introduction to Huawei's New Initiative

At the HUAWEI CONNECT 2026 event held in Shanghai, Leo Chen, the Senior Vice President and President of Enterprise Sales at Huawei, unveiled the innovative customer-centric collaboration system called 'Huawei + Partners.' This initiative seeks to accelerate widespread adoption of artificial intelligence (AI) across various sectors by empowering partners with necessary capabilities and innovative solutions.

The Vision Behind 'Huawei + Partners'

During his opening address titled "Scaling All Intelligence for Industry Success," Chen emphasized the approaching era of intelligence that Huawei aims to navigate alongside its partners. The company's focus is on addressing real business challenges with practical solutions. By sharing its technological competencies, Huawei empowers its partners to transition from basic IT infrastructure to the implementation of intelligent applications.

"We are committed to ensuring the comprehensive success of our customer-oriented collaboration system, 'Huawei + Partners.' Our goal is to enhance the efficiency with which partners resolve customer issues and facilitate large-scale AI adoption," Chen remarked.

Challenges in Developing Intelligent Solutions

Despite the clear benefits, partners face significant challenges when developing intelligent sector-specific projects. These challenges include solution development, integration verification, delivery, operational management, and systems collaboration. To address these challenges, Huawei's SCALE partner support system offers five types of assistance:

1. Scenario-Based Solutions: Huawei provides open, easily integrable core AI products that enable partners to swiftly develop new solutions applicable across diverse scenarios. Products extend to computing, storage, networking, security, and data protection, fostering rapid intelligent solution development in various industries.

2. Co-Innovation Support: To reproduce reference experiences and validate integration effectively, Huawei facilitates its partners by offering reference architectures and testing environments. Access to 48 high-value scenario architectures aids partners in designing solutions, testing setups, application development, and debugging operations, significantly enhancing solution efficiency.

3. Aligned Marketing Efforts: Huawei actively collaborates with partners to identify customer needs and launch new solutions while improving their visibility and reproducibility. By utilizing the Market-to-Lead (MTL) process, Huawei empowers partners to market customer-focused solutions effectively and organized numerous customer events to provide insights into the value and validation of its offerings.

4. Local Service Quality: By expanding and localizing partner services, Huawei ensures customers receive the exceptional quality of service they expect. Partners can leverage the O3 service activation platform to access knowledge, tools, expertise, and experience, along with developmental programs that have trained over 50,000 AI professionals in the last three years.

5. Efficient Collaboration: Huawei provides two all-in-one intelligent platforms, HUAWEI eFly and HUAWEI ePartner, simplifying interactions with Huawei. These unified portals equip partners with essential marketing, transaction, and service data, facilitating smoother operations and superior customer service.

Embracing a New Era of Intelligence

Leo Chen stated, "In this era of true intelligence, establishing proven practices across industries will drive greater business success. Industrial intelligence presents unprecedented opportunities, and Huawei is poised to collaborate with clients and partners to deploy effective solutions on a large scale. Our aim is to enable numerous sectors, organizations, and individuals to benefit from AI."

Conclusion

Huawei's commitment to equipping its partners with necessary resources and collaborative structures marks a significant step towards expanding AI integration across various sectors. The 'Huawei + Partners' initiative not only showcases Huawei's robust technological capabilities but also builds a community resilient to challenges encountered during development, thus paving the way for innovative solutions tailored to meet the evolving demands of the market.