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SDI Presence Welcomes LaDarius Jackson

In an exciting development, SDI Presence LLC, a prominent IT consultancy and managed services provider, has appointed LaDarius Jackson as the new Vice President of Delivery for ServiceNow. This strategic addition is set to bolster SDI's capability in delivering high-impact, AI-enabled service management solutions tailored for organizations that operate in mission-critical contexts.

A Wealth of Experience

LaDarius Jackson brings over ten years of substantial experience in leading ServiceNow transformation initiatives across various sectors, including consulting and managed services. In his new role, he will helm SDI’s ServiceNow delivery team, ensuring implementation quality, governance, and an ongoing evolution of the ServiceNow platform strategy.

Before joining SDI, Jackson held a senior leadership position at CDW, where he was responsible for the architecture and delivery of ServiceNow professional services. His achievements include managing teams of solution architects and overseeing large-scale implementations that prioritized customer satisfaction and financial performance. His insights played a critical role in shaping go-to-market strategies that boosted measurable business outcomes.

Jackson's impressive resume is further highlighted by previous leadership positions with renowned firms like KPMG, Deloitte, and Ernst & Young. He has also contributed to global ServiceNow operations for a brand as big as Nike, helping them to modernize their service management systems and enhance operational performance via data-driven governance.

Commitment to Excellence

Rusty Putzler, the Chief Technology and Operations Officer at SDI, expressed strong enthusiasm about Jackson’s joining, stating, "LaDarius brings a powerful combination of delivery leadership, platform expertise, and a deep understanding of what it takes to operationalize ServiceNow at scale. As SDI is recognized in the ServiceNow ecosystem, this new addition will further drive our commitment to innovation and AI adoption in partnership with our customers."

Jackson's comprehensive experience in leading distributed and cross-functional teams has equipped him with the skills needed for driving delivery excellence. He has managed architects, engineers, and product leaders across multiple delivery centers, ensuring enhanced client outcomes and operational efficiencies.

“To be part of SDI, which prioritizes impactful outcomes for clients in mission-critical environments, resonates with my passion for creating scalable, high-performance ServiceNow solutions,” said Jackson. He looks forward to contributing to a team dedicated to both innovation and accountability and is excited about supporting clients in amplifying their platform maturity and overall business outcomes.

About SDI Presence LLC

Founded over three decades ago, SDI Presence LLC is an established IT consultancy and managed services provider that engages in strategic advisory, technology implementation, and operational support for various mission-critical environments. The firm collaborates with state and local governments, utilities, and transportation agencies to modernize their systems, enhancing service delivery and generating lasting value for the communities they cater to.

In conclusion, the addition of LaDarius Jackson to SDI Presence signifies the company's commitment to leveraging top-tier talent in enhancing its ServiceNow delivery capabilities. His leadership is expected to elevate the organization’s service offerings significantly, contributing to a stronger market position within the IT consultancy landscape.