OneBox Supports Customer Success Day! Spring 2025 Online Event

OneBox to Sponsor Customer Success Day! Spring 2025

OneBox, Inc., headquartered in Shibuya, Tokyo, is excited to announce its sponsorship of the online event "Customer Success Day! Spring 2025," organized by Rick Telecom, the publisher of the monthly magazine Call Center Japan. This event will take place virtually on May 23, 2025. Additionally, Naoki Ito, President of OneBox, leads the company with a mission centered on effective customer success strategies and talent matching.

At this event, Takafumi Kamada, the head of the SuccessBox division at OneBox, will be featured in a panel discussion focusing on outsourcing in customer success (CS). As an expert in the field, Kamada will share valuable insights drawn from his extensive experience in customer success management. The panel discussion will explore critical themes including the evolving challenges of the industry and strategies for enhancing service quality through IT and BPO utilization. This session promises to provide attendees with substantial takeaways related to effective customer success practices.

Event Overview

- Event Name: Customer Success Day! Spring 2025
- Date and Time: May 23, 2025, from 13:30 to 15:40 JST
- Participation Fee: Free (registration required)
- Format: Online Seminar (via Zoom)
- Capacity: 500 participants
- Organizer: Rick Telecom, Call Center Japan magazine and CS MEDIA editorial department
- Event Page: Visit Here

The theme of this year’s Customer Success Day is: "Is Customer Success Over? Reevaluating Roles, Resources, and Productivity." This topic will be addressed by a diverse lineup of panelists who are leaders in the field of customer success.

Attendees can expect engaging discussions on common challenges such as resource scarcity and overly individualized service approaches that plague the industry. The event will provide useful insights into effective customer success strategies that contribute to company growth and improved operational efficiency.

Kamada will participate in a panel discussion titled, "Overcoming Labor and Skill Shortages: Current Status and Challenges of Customer Success BPO Operations." This session is scheduled to take place from 14:40 to 15:10, during which Kamada will discuss actionable strategies for leveraging BPO in customer success to enhance scalability and productivity within organizations.

About SuccessBox

SuccessBox is a specialized talent matching service provided by OneBox, aimed at optimizing customer success operations. With a dedicated team of consultants, SuccessBox facilitates the enhancement of outsourcing structures and supports the assignment, management, and training of frontline customer success personnel.

The service addresses unique challenges faced by customer success departments, including customer value enhancement, rediscovering past customers, conducting customer interviews, handling complaints, and performing NPS surveys and competitor analyses. Additionally, it assists in building effective operational frameworks for customer success.

For more details about SuccessBox, visit our Service Site.

About OneBox

OneBox was established with the mission to be the leading embodiment of customer success. Since the launch of SuccessBox in January 2025, OneBox has made significant strides in providing scalable support solutions in the customer success domain, continually working towards solving challenges for many organizations and contributing to their growth.

As the company prepares for an IPO, it aims to solidify its position as a key player in the customer success industry.

Company Overview:

- Name: OneBox, Inc.
- Location: 1F Niinoya Building, 18-4 Sakuragaokacho, Shibuya, Tokyo
- President: Naoki Ito
- Established: August 2015
- Business: Customer success-focused support services
- Website: Visit Here