#United States #AI Solutions #Unisys #Blue Bell #Digital

New Unisys Report: Unleashing AI for Business Growth

In today’s competitive landscape, organizations are constantly seeking out ways to enhance their operations and maximize profits. A recent global report released by Unisys, titled "Unisys Digital Workplace Insights Report 2025: Performance Gaps and Winning Strategies," sheds light on the powerful impact of AI-driven digital work environments. This study surveyed 1,000 C-suite and IT executives across the United States, Europe, and Asia-Pacific, revealing that the integration of AI-enabled services is not just an option but a necessity for organizations aiming to remain competitive amid economic uncertainties.

Key Findings: The Impact of AI on Revenue

According to the findings, businesses that invest in employee-centric, AI-driven digital workplace solutions can expect to double their chances of exceeding sales and revenue targets. Organizations that hesitate on adopting such solutions are likely to experience a widening performance gap, falling behind their more progressive counterparts. The report highlights a cohort known as "Productivity Leaders"—a group of over 100 respondents who prioritize AI and employee engagement, demonstrating significantly better outcomes than Late Adopters who fail to keep pace with technological advances.

• - For instance, the Productivity Leaders reported greater gains in innovation (91% compared to 17%), heightened cybersecurity defenses (98% vs. 42%), and a better return on investment (99% vs. 41%).
• - There is also a notable difference in employee satisfaction, with 91% of these leaders exceeding expectations compared to only 31% of their peers.

Bridging the Leadership Divide

Interestingly, a leadership divide exists within organizations. IT leaders emphasize operational efficiency and cite ROI and compliance as major objectives, while business leaders focus primarily on employee productivity. Only 32% of business leaders believe that digital workplace tools function equally well for remote and in-office employees, compared to the 67% of IT leaders who share this view. This disparity underscores the need for alignment between IT and business leaders to harness AI’s full potential effectively.

Managing Downtime with AI Support

The report emphasizes that AI solutions are instrumental in minimizing downtime during tech disruptions. Productivity Leaders recognize that AI not only enhances business revenue but also transforms how organizations address technology failures. AI systems can operate round the clock, quickly addressing outages and prioritizing essential technical issues, ensuring business continuity. Specifically, 87% of these leaders regard AI as crucial during periods of downtime, in stark contrast to only 35% of Late Adopters. Moreover, 92% advocate that AI significantly lessens IT workload—again, more than double the percentages seen in less proactive organizations.

The Employee Experience: A Catalyst for AI Adoption

For successful implementation, organizations must remember that employees are the heart of any workplace. Productivity Leaders excel in recognizing employee needs, with 96% understanding what staff expect from technology, whereas only 72% of Late Adopters show a similar understanding. These leaders also prioritize human-centric agreements, employing experience-level agreements (XLAs) instead of just traditional service-level agreements (SLAs), to focus on employee outcomes. Feedback from employees about IT investments is standard practice for 93% of productivity-focused organizations—a stark contrast to just 34% among their less innovative counterparts.

In conclusion, the Unisys report showcases clear trends: as businesses navigate the complexities of a digital first-world, AI-enabled workplaces can provide the tools they need to thrive. However, aligning technology with employee needs and ensuring effective communication between leadership levels will determine which companies will succeed in the fast-evolving landscape of the future.

For those looking to lead, the message is clear: invest in AI, prioritize employee experience, and be prepared to evolve.

About Unisys

Unisys is a global technology solutions provider, empowering organizations with innovative solutions in cloud, AI, digital workplaces, applications, and enterprise computing. With a legacy of over 150 years, Unisys continues to help clients realize their full potential. For more details, visit unisys.com and connect with us on LinkedIn.