Vetsource Empowers Veterinary Practices to Transform Challenges into Opportunities

Navigating Veterinary Challenges with Vetsource

In the ever-evolving landscape of veterinary medicine, practices face a significant number of hurdles, particularly as patient visits decline and intervals between appointments lengthen. Vetsource, a frontrunner in pet pharmacy services and veterinary analytics, offers a beacon of hope with their innovative solutions designed to address these contemporary challenges while turning them into opportunities for growth.

One of their recent white papers highlights the evolving trends in pet ownership and how they impact veterinary practices. Analyzing data from over 6,500 clinics, Vetsource revealed a 2.3% decrease in patient visits from 2023 to 2024, with the average time between visits now reaching 85.8 days, a significant 48% increase over the last three years. This decline is not only alarming but also prompts veterinary professionals to rethink their engagement strategies to keep clients returning.

The key to overcoming these challenges lies in fostering stronger client relationships. Vetsource’s Vet2Pet app emerges as a game-changer in this area. The app, available at no cost for Prescription Management customers, allows practices to easily connect with pet owners. Features such as health service reminders, online appointment requests, and various communication channels—including push notifications, chats, texts, and emails—ensure that the practice remains top-of-mind for clients.

Myra Herbert-McHenry, a Registered Veterinary Technician and practice manager at Companion Animal Wellness Center in Carlsbad, California, shares her enthusiasm for the Vet2Pet app: _“If we have holes in our schedule, we can send out an email and text blast to our clients, and our phones ring within minutes to fill in the gaps.”_ This showcases the app's effectiveness in enhancing patient retention and engagement.

In addition to Vet2Pet, Vetsource provides vital tools through its Data Services solution, which can augment visit frequency and client connection. The Practice Overview Report enables clinics to monitor patient activity meticulously, track lapsing patients, and analyze return visits—allowing practices to spot opportunities with ease rather than spending endless hours sifting through data.

Another feature, RETRIEVER™, helps practices reconnect with patients who may have lapsed in their visits. Through automated emails enticing clients to schedule appointments, practices can reestablish essential care routines for pets. With such valuable resources at their disposal, veterinary businesses are poised to redefine their interaction with clients, following a course that counters many common industry challenges.

Veterinary professionals are encouraged to explore these insights in more detail by visiting Vetsource's booth at the upcoming WVC, where they can discuss strategies for increasing patient visits and boosting client retention with representatives from the company.

Founded in 2008, Vetsource initially began as a simple home delivery service but has since evolved into a robust digital platform that encompasses pharmacy services, technological solutions, and business support for the pet health industry. More than 650 committed employees at Vetsource, headquartered in Portland, Oregon, are focused on simplifying workflows and enhancing engagement between veterinarians and pet owners, thus nurturing lasting relationships.

In a world where every visit counts, it is imperative for veterinary practices to adapt to the trends highlighted by Vetsource and leverage their innovative solutions. By embracing these tools, practices can not only survive but thrive, transforming challenges into fruitful opportunities for growth.