#Japan #Osaka #RealEstate #AIUtilization #RentalHousingFair

Exploring the Impact of AI on Real Estate Management

On November 26-27, 2025, Osaka played host to the highly anticipated "Rental Housing Fair 2025," where various innovations in property management were prominently featured. Among the exhibitors was Thinca Co., Ltd., known for its advanced communication platform, KaiKura. This event attracted significant attention from real estate professionals, highlighting a growing interest in the use of artificial intelligence (AI) to enhance customer service in the sector.

A Spotlight on Customer Service Challenges

During the fair, a special seminar took place featuring Kazutomo Shimoda, the Manager of the Rental Management Department at Nouka Real Estate, a company that prides itself on being Japan's most diligent real estate agency. He shared the company's localized efforts and how they are leveraging digital transformation (DX) to elevate customer service quality. The discussions focused on addressing pressing challenges within the rental management industry, such as the personalization of phone interactions, delays in information sharing, and increased workload during peak seasons.

Thinca's booth provided insights into specific solutions offered by KaiKura, emphasizing how its innovative features can tackle these issues. A major highlight included a function that automatically displays customer information upon call reception, enhancing the consistency of service quality. Demonstrations of AI-driven features such as call transcription and auto summarization showcased how these technologies could streamline phone operations, thus fostering long-term relationships with property owners and tenants.

Engaging Feedback from Attendees

Visitors to the fair, particularly those from the rental brokerage and management sector, expressed great interest in the KaiKura offerings. Attendees voiced their frustrations and the urgent need for improved customer response quality and rapid information sharing during busy periods. Notable comments included recognition that the pop-up feature for call management facilitates better understanding of customer needs, thereby ensuring consistent interaction quality. Additionally, attendees reacted positively to the automatic call recording and summarization capabilities, indicating that these features would save time and improve efficiency in training new employees and managing handovers.

Nouka Real Estate representatives specifically noted that the ability to send SMS messages to clients who are hard to reach by phone would significantly reduce workload, indicating a shift towards more effective communication strategies. The AI-powered text conversion and summarization functions received particular praise for their potential to streamline lengthy call-sharing processes, confirming the industry's recognition of AI as a valuable asset for operational efficiency.

Seminar Insights: Enhancing Customer Interaction through DX

The seminar highlighted the partnership between Kazutomo Shimoda and Hiroaki Suzuki, the Head of Real Estate Division at Thinca. They discussed real-life DX examples from Nouka Real Estate, presenting the comprehensive measures taken to optimize customer interactions amid peak demand periods. One key takeaway was the challenge posed by receiving hundreds of calls daily, making timely responses challenging.

By employing KaiKura, Nouka Real Estate has structured its customer service better. The pop-up feature allows personnel to access customer details promptly, enabling personalized service. The introduction of SMS as a communication method has also enhanced response rates, contributing to reduced workload during peak times. Furthermore, meticulous record-keeping of call reasons aims to minimize unnecessary calls and evaluate service effectiveness.

As the seminar progressed, the unveiling of new features such as call transcription, automated summarization, and AI analysis of complaints received positive acknowledgment, with claims like, "The content directly addresses real-world challenges." Participants left the seminar better equipped to visualize the implementation of DX.

Looking Ahead: Commitment to Progress

Through this exhibition, Thinca recognized reemerging awareness among rental management firms regarding persistent customer engagement issues and the necessity for solutions that enhance interaction quality and expedite information sharing, especially during busy seasons. The high interest in AI functionalities like automatic summarization and complaint assessment reaffirms the potential for effective implementation within the industry.

Thinca is committed to evolving its services to ensure that real estate firms can deepen communication with clients while balancing operational efficiency with service quality. This ongoing effort aims to contribute to the sustainable growth of real estate businesses in Japan.

About KaiKura

KaiKura is described as a next-generation communication platform that organizes customer conversations in the cloud, enabling streamlined interactions via phone, email, SMS, and LINE. By preventing reliance on specific staff members for customer service consistency, it allows any team member to engage customers with high-quality service. The platform's capabilities include unlimited recording of telephone calls and automatic transcription and summarization by AI. By integrating complaint recognition and quality assessment, KaiKura fosters an operational environment where superior customer service does not compromise efficiency.

Since its launch in August 2014, KaiKura has been adopted by over 3,000 companies across 6,000 locations, achieving an exceptional retention rate of 99.9%. Recent accolades, including being named a leader in the CTI category at the ITReview Grid Award and receiving recognition for outstanding service and customizability at the BOXIL SaaS AWARD, underscore its reputation for excellence in customer service technology.

For more information on KaiKura, visit the official website: KaiKura

About Thinca Co., Ltd.

• - Company Name: Thinca Co., Ltd. (TSE Growth: 149A)
• - CEO: Takahiro Ejiri
• - Headquarters: 3-17 Kanda Nishikicho, Chiyoda-ku, Tokyo, 101-0054, Japan
• - Established: January 8, 2014
• - Services: System planning, development, cloud service product development, and IT consulting
• - Capital: 394 million yen
• - Employees: 71 (as of September 2025)
• - Website: Thinca