#Japan #Tokyo #disaster response #NetSys Japan #guest safety

Introduction

In a world where unexpected disasters such as earthquakes and fires are prevalent, ensuring guest safety becomes paramount for hotels and lodgings. To address this pressing concern, NetSys Japan has developed an innovative solution: the Emergency Verification System designed specifically for the hospitality industry. This system utilizes in-room televisions to provide immediate status checks of guests during emergencies, greatly improving the efficiency of hotel operations in crisis situations.

How the System Works

The Emergency Verification System allows hotel staff to send emergency messages directly to guest room televisions during disasters. When activated, the TV will display a forced emergency message regardless of its previous state. Guests can simply press one of the buttons on their screens, indicating either 'No Issues' or 'Staff Assistance Required.' This instant communication method not only keeps the hotel informed about guest statuses but also significantly reduces the burden of staff patrols during chaotic times.

Enhancements for Hotel Operations

This unique system ensures a rapid understanding of the guest situation during disasters, helping to alleviate the stress on hotel staff and manage the influx of inquiries at the front desk. The significant reduction of staff patrols means that resources can be allocated where they are most needed, ensuring both safety and swift action are prioritized. The system also integrates with Property Management Systems (PMS), allowing hotels to target specific rooms or all rooms in response to an emergency situation.

Real-Time Data Management

One of the most critical aspects of this Emergency Verification System is its real-time data management feature. Staff can have access to a comprehensive dashboard that automatically aggregates the guests' responses, categorizing them into 'Responded' or 'Requires Action.' This functionality allows for prioritization of outreach and enhances the ability to manage guest safety effectively. It reduces the labor-intensive task of physically checking each room, especially challenging during nighttime or when the staffing is limited.

Focused on Safety and Guest Experience

NetSys Japan's system embodies what they term 'Disaster Response DX' (Digital Transformation). It serves as a dual solution for emergency management: protecting guests and optimizing operational efficiency simultaneously. The capability to send multilingual messages enhances the response framework, catering to a diverse guest demographic, especially in areas with a high rate of inbound tourists. This helps to ease guest anxiety during emergencies by providing clear and prompt communication.

Benefits of the System

Several key advantages come with the implementation of the Emergency Verification System:

1. Enhancers Brand Value: Establishing a reputation as a 'Safe Hotel' where immediate communication is possible increases guest trust and loyalty.
2. Reduction in Guest Anxiety: By providing timely information, the system helps alleviate guest concerns and promotes a comfortable stay.
3. Quick Initial Response and Cost Efficiency: Implementing mass communication allows for quick updates and oversight, cutting down on monitoring costs.
4. Multilingual Support: This feature ensures effective communication with foreign guests, enhancing their experience.
5. Operational Standardization Across Multiple Locations: Streamlining processes across group hotels reduces operational costs and improves training efficiency.

Economic Impact of Implementation

The Emergency Verification System positions itself as a dual-benefit solution for risk mitigation and operational optimization. By automating the process of guest status checks, hotels can considerably reduce labor costs while maintaining high safety standards. Engaging with guests proactively during emergencies not only boosts their confidence in the hotel but also positively influences customer ratings and reviews, crucial for the hospitality sector.

Future Developments

Moving forward, NetSys Japan aims to evolve the Emergency Verification System into a cornerstone for guest safety management in the hospitality sector. Future upgrades may include integration with smartphone applications and internal broadcasting systems, further enhancing the capabilities of real-time communication during emergencies. For hotels looking to strengthen their safety measures and operational efficiency, this comprehensive system is a promising solution.

Contact and Additional Information

For hotel operators interested in exploring this innovative solution, detailed information and demo experiences are available through NetSys Japan. Reach out to them directly via their official website NetSys Japan.

About NetSys Japan

Founded in April 2004, NetSys Japan focuses on empowering the hospitality industry through innovative IT solutions. Their mission is to alleviate labor shortages by equipping hotels and ryokans (traditional inns) with cutting-edge operational support systems. As domestic travel increases following the pandemic, and with a focus on boosting inbound tourism, they continue to develop solutions that enhance guest satisfaction and operational efficiency in a growing market.

Contact Information:

• - Email: [email protected]
• - Headquarters: Tokyo and Niigata, Japan