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Cisco Introduces Cisco IQ

Cisco has stepped into the future of customer engagement with the launch of Cisco IQ, a groundbreaking AI-powered digital interface designed to unify and elevate the customer journey. This innovative solution integrates real-time insights, on-demand assessments, troubleshooting, personalized learning, automation, and AI agents into a single platform, all aimed at helping IT teams manage their technology investments more effectively.

The need for such an interface is underscored by today's rapidly changing technological landscape, which often leaves IT teams grappling with complexity and under pressure. Cisco IQ emerges as a solution that not only simplifies these challenges but also enhances operational agility, creating a more resilient tech environment.

A Leap Forward in IT Management

Cisco IQ is tailored for the demands of the AI era, combining automation and intelligence with decades of professional experience at Cisco. This integration empowers organizations to plan, deploy, manage, secure, and optimize their technology investments more quickly and with less complication. The platform boasts a proactive, predictive, and personalized set of features designed to get ahead of operational issues, thereby easing the burden on overwhelmed IT departments.

As Liz Centoni, Cisco's Executive Vice President, mentioned, "Cisco IQ is our boldest step yet in reimagining how customers interact with Cisco... providing one connected experience to reduce complexity and empower IT teams to act with clarity and confidence."

Addressing Today's IT Challenges

The contemporary IT landscape presents myriad challenges, including:

• - Disjointed automation and fragmented visibility across multiple tools, leading to inefficiencies.
• - Complex and inconsistent service and support models that delay resolutions, consuming vital resources.
• - A widening skills gap that complicates innovation efforts, necessitating a shift towards more proactive and measurable outcomes.

Cisco IQ aims to alleviate these pressures by shifting the focus from reactive problem-solving to strategic, predictive enabler functions. The system is designed to minimize operational friction and cognitive load while ensuring IT teams can respond with agility and foresight.

Features of Cisco IQ

• - On-demand assessments provide real-time insights into security, configurations, compliance, and operational health.
• - Dynamic visibility over the entire asset inventory, coupled with lifecycle management capabilities for efficient resource utilization.
• - AI-enhanced troubleshooting mechanisms that streamline case management, accelerating issue resolution with contextual insights tailored to each customer's unique operating environment.
• - Flexible deployment options, including SaaS and on-premises models, allow for seamless integration with existing systems.

Cisco IQ transforms traditional IT service models, asserting that it is not merely a technology but a fundamental change in how IT can deliver value in this AI-driven era. According to Zeus Kerravala, founder of ZK Research, "By reducing operational friction, lowering cognitive load, and enabling proactive action, Cisco IQ frees teams to focus on innovation and resilience rather than firefighting."

Partner Empowerment in the AI Era

Central to Cisco's service delivery are its partners, and Cisco IQ aims to equip them with advanced capabilities to address customer needs through the complete technology lifecycle. By leveraging Cisco IQ, partners can maximize their support and service delivery, providing hyper-personalized customer experiences that foster greater trust and security.

John Tan, Chief Customer Officer at Data#3, commented on this integration, indicating his excitement over harnessing Cisco IQ for improved customer outcomes, moving towards a more proactive and digital-centric service approach.

Availability

Cisco IQ is anticipated to be generally available in the second half of FY2026.

In a world increasingly defined by rapid technological advancements and complexities, Cisco IQ stands as a testament to Cisco's commitment to redefining the customer experience while delivering partner value. The company has long been a leader in technology solutions, and Cisco IQ reflects its vision of integrating AI to meet the evolving needs of businesses around the globe.

Cisco, with its more than 40 years of experience in connecting and protecting organizations, continues to pave the way for an inclusive future where technology can be harnessed to drive innovation and resilience in the AI domain. To learn more, visit Cisco's official newsroom and social media channels.