#Japan #AWS Marketplace #Shibuya #BTM #TracisAI

BTM's TracisAI: Transforming Log Analysis with AI

BTM Corporation, based in Shibuya, Tokyo and led by CEO Masanori Taguchi, has recently launched its innovative AI agent, TracisAI, on the AWS Marketplace. This self-sufficient log analysis tool harnesses the capabilities of generative AI to automate the log investigation process, allowing businesses to respond more swiftly and effectively to IT issues.

The Need for Improved IT Operations

As more companies shift towards cloud-native architectures and microservices, their system environments are becoming increasingly complex. This complexity often leads to significant challenges for IT operations, particularly when it comes to identifying the root causes of issues such as system failures or user inquiries. Typically, skilled engineers would spend hours analyzing logs and using SQL to pinpoint problems. Unfortunately, this traditional approach has several drawbacks:

• - Increased Engineer Workload: Engineers find themselves overwhelmed with troubleshooting tasks, which detracts from their ability to engage in creative development work.
• - Long Lead Times: The process of communicating problem reports and responses between sales, customer support, and engineers can take numerous back-and-forth exchanges, leading to extended response times.
• - Dependency on Key Personnel: There can be an over-reliance on a few expert engineers, causing potential bottlenecks in problem resolution.

To tackle these issues, BTM has developed TracisAI, designed to autonomously handle log analysis, thereby easing the burden on IT staff and speeding up response times for businesses.

What Makes TracisAI Stand Out

Unlike traditional rule-based automation systems, TracisAI is built upon large language models (LLM), making it a true autonomous AI agent. Here are some of its standout features:

1. Up to 95% Reduction in Analysis Time: The agent can detect errors and respond to user inquiries by extracting relevant logs, generating and executing SQL commands, identifying causes, and summarizing findings—all automatically. In trials, it has proven to reduce investigation times by as much as 95%, transforming several hours of work into just minutes.

2. User-Friendly Interface: TracisAI integrates seamlessly with popular chat tools like Slack. Users can simply type natural language queries such as "What caused the error on XX date?" or "Why did User A's payment fail?". The AI processes this request by investigating logs and databases within the AWS environment, providing clear and understandable answers along with potential solutions without needing to involve engineers directly.

3. Robust Security Features: Utilizing a Bring Your Own Cloud (BYOC) model, TracisAI operates within the client’s own AWS environment. This structure ensures sensitive system logs and customer data remain secure and do not leak to external SaaS providers or third-party servers, making it a safe choice for enterprises.

Flexible Offering Plans

BTM is providing three plans through the AWS Marketplace tailored to different corporate needs:

• - Trial Plan (Free): Designed for businesses that want to validate the tool with actual system data in a Proof of Concept (PoC) environment.
• - Standard Plan: Aimed at companies ready to start serious operations, automating daily inquiries and alert responses.
• - Custom Plan: This plan is tailored for large enterprises or those with unique system requirements and security needs, offering customized solutions and support.

About BTM Corporation

Founded in August 2011, BTM operates with a mission to invigorate generations across Japan by utilizing local talent for digital transformation (DX) projects. By building a nationwide network of development companies, BTM matches local development projects with skilled IT professionals, offering engineering services and innovative DX solutions utilizing their proprietary methods to nurture adaptive full-stack engineers.

For more information about TracisAI or to discuss potential implementations, contact BTM’s representatives Takahashi and Sezaki at [email protected].

With TracisAI's introduction, BTM is setting a new standard for log analysis, promising to significantly improve efficiency and security in the realm of IT operations.