OpenLogi Launches New Pay-Per-Use BPO Service for Customer Support

OpenLogi Unveils Pay-Per-Use Customer Support BPO Service

OpenLogi, headquartered in Toshima, Tokyo, has announced an innovative approach by packaging its customer support (CS) service with a pay-per-use model. This new offering aims to provide e-commerce businesses with essential logistical and customer service support, particularly for those looking to expand their operations or venture into cross-border e-commerce.

Background and Market Demand

Historically, OpenLogi has been committed to supporting e-commerce operators with logistics solutions. However, feedback from users highlighted a growing need for a cost-effective CS service. Many small to medium-sized enterprises expressed concerns about hiring full-time CS staff, stating that conventional CS outsourcing models often come with inflated fixed monthly fees that exceed their needs.

Moreover, discussions around cross-border e-commerce logistics revealed another layer of demand. Business operators indicated that not only logistical support, but also customer service is a critical component when entering foreign markets. This sparked the decision to develop a pay-per-use CS outsourcing service, tailored to the specific needs of e-commerce operators.

Crafting the Pay-Per-Use Model

In response to this demand, OpenLogi has constructed a CS outsourcing service that allows users to implement it conveniently, mirroring the same flexibility and scalability typically associated with their logistics services. By using user-provided manuals and FAQs as a foundation, OpenLogi aims to create a robust, adaptable customer service experience.

Collaboration with Telecomedia, a partner company with over 40 years of experience in operating total contact centers for major retailers, further strengthens this new service. Telecomedia brings an extensive knowledge base in CS operations. Notably, the service will cater to inquiries in multiple languages including Japanese, English, Simplified and Traditional Chinese, and Korean, enhancing accessibility for diverse customer bases.

Financial Considerations

To implement the pay-per-use model, initial costs include a setup fee of 55,000 yen. Additionally, there will be a monthly management fee of 16,500 yen applied. The service also allows for negotiations regarding additional language support fees, ensuring that businesses can scale their operations without incurring unnecessary costs.

Future Directions: Comprehensive Support for E-Commerce

Looking ahead, OpenLogi is poised to provide e-commerce businesses with an integrated solution that encompasses both logistic needs and customer service. This dual-focus approach is set to alleviate common barriers faced by businesses aiming for cross-border e-commerce expansion, effectively creating a smoother operational process from logistics to customer interaction.

Contact Information

For more information regarding the CS outsourcing service offered by OpenLogi, interested parties can visit the contact page.

About Telecomedia

Telecomedia operates on the principle of listening to customer feedback and exceeding their expectations. The company emphasizes a commitment to safety and security through ongoing staff training and security enhancements in its operations. With multilingual contact center services available 24/7, Telecomedia has forged partnerships with over 300 organizations and serves clients across 35,000 locations nationwide.

CEO: Toshiya Hashimoto
Founded: May 11, 1981
Location: Toshima, Tokyo, 3-37-10 Takada
Services: Telemarketing and Outsourcing, Multilingual Call Center Services, AI Services, Mobile Operations

About OpenLogi

OpenLogi is dedicated to revolutionizing logistics with its vision of integrating siloed logistics through technology and data. By leveraging a proprietary warehouse management system, the company enhances and centralizes logistics operations while providing a zero-fixed-cost, pay-per-use logistics fulfillment service. With a projected account count of approximately 13,000 by the end of January 2024, OpenLogi continues its partnerships with global e-commerce platforms, optimizing operations for businesses seeking to streamline their shipping processes.

CEO: Hidetugu Ito
Founded: December 25, 2013
Location: Toshima, Tokyo, 1-34-5 Higashi-Ikebukuro, Ichigo Higashi-Ikebukuro Bldg. 9F
Services: Logistics Fulfillment Platform
Website: OpenLogi Service