#United States #Burlington #AI Innovations #customer engagement #Data Integrity

Revolutionizing Customer Communications with AI

In a world where customer expectations are constantly evolving, Precisely, a renowned leader in data integrity, has taken a giant step forward. On June 10, 2025, the company unveiled groundbreaking AI-powered features within its EngageOne customer communications framework. These new capabilities are set to redefine how organizations in heavily regulated industries, such as banking and insurance, engage with their customers.

Addressing the Digital Demands

Today, businesses are under pressure to provide personalized, compliant communication that resonates with their clientele. Precisely recognizes this urgent demand and is responding by integrating practical AI technologies into its solutions. The primary goal is to streamline communications for organizations as they transition toward a more digitally-integrated future.

The latest advancements leverage powerful AI capabilities designed to enhance customer engagement significantly. Notable features include:

AI Text-to-Speech Technology

This feature can transform any document or script into an engaging voiceover, utilizing over 130 AI-generated voices across more than 30 languages. Such technology allows companies to create personalized videos tailored to onboarding processes, complex policy explanations, or essential communications that require clarity.

Conversational AI Chatbots

These advanced chatbots are powered by natural language processing (NLP), enabling them to comprehend the intent behind inquiries, respond intelligently, and hold human-like conversations. This capability not only improves resolution rates but also enhances overall customer satisfaction and alleviates pressure on contact centers.

Smart Escalation to Live Agents

Leveraging AI to manage customer interactions effectively, the system can identify frustration or priorities within queries. When a critical situation arises, the chatbot seamlessly escalates the conversation to a human representative, ensuring a smooth transition and minimizing resolution time. This intelligent escalation process allows organizations to cater to urgent inquiries more effectively.

Revolutionizing Legacy Communication

Another significant innovation is the AI-Powered Template Migration, enabling enterprises to transition from outdated communication platforms to modern systems efficiently. This feature intelligently extracts existing communication layouts, data fields, and business rules, transforming them into assets ready for omnichannel distribution. By reducing both migration time and cost, businesses can streamline their operations promptly.

Unlocking Content Insights

Additionally, Precisely is introducing AI Contextual Search, empowering users to utilize natural language queries to access valuable content insights. This intelligent search functionality will allow organizations to identify and analyze communications easily, leading to actionable insights and better decision-making.

Trust Built Through Real-World Applications

As stated by Allan Christian, Senior Vice President and General Manager of Engage at Precisely, “AI is at the forefront of our customer needs, and we’re working toward delivering measurable impacts.” With its established reputation in data integrity, Precisely is well-positioned to drive smarter, more AI-powered customer experiences backed by trustworthy data. This innovation reaches beyond mere technological advancement; it aligns with organizations' real-world challenges, showcasing Precisely's commitment to supporting clients in adhering to complex regulatory obligations.

Conclusion

In conclusion, Precisely’s commitment to enhancing customer interactions through its EngageOne platform reflects a significant evolution in customer communication strategies. With industry-specific AI tools designed to meet stringent requirements, organizations can ensure compliance, personalize interactions, and contribute effectively to the overarching digital transformation narrative. To learn more about these exciting advancements and how they can impact your business, visit www.precisely.com.

As customer demands shift, innovators like Precisely lead the way, epitomizing the future of intelligent customer engagement solutions.