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Omniheal’s Groundbreaking Recognition in Psychological Safety

In a significant achievement, Omniheal has celebrated the recognition of its innovative training program on psychological safety and relationship quality. The healthcare organization, Yu Chiropractic Clinic, which utilizes Omniheal's training modules, has recently been awarded the revered Gold Ring at the Psychological Safety Award 2025 ceremony. This prestigious event, hosted by ZENTech, has been acknowledging exceptional endeavors towards creating psychologically safe and effective teams since its inception in 2022.

The Psychological Safety Award aims to highlight and honor efforts in building supportive team environments. The award pays tribute to organizations that demonstrate a commitment to fostering psychological safety, enabling open dialogues, and ensuring sustainable workplace relationships. You can find more details about the award on the official page: Psychological Safety Award.

Yu Chiropractic Clinic has undertaken a Relationship Quality Improvement Project grounded in Omniheal's training on psychological safety. This initiative is pivotal for reaching multiple goals, including improving the quality of care, decreasing turnover rates, and achieving a 100% direct hiring rate among healthcare professionals. These outcomes earned them high praise from the award committee, culminating in their recent Gold Ring acknowledgment during a ceremony held in Tokyo on July 10, 2025.

Award Committee's Impressions

The committee was particularly moved by the clinic's commitment to supporting patients’ end-of-life choices through high-quality, home-based medical care. The innovative approach that emphasizes the quality of relationships among team members, such as designating a day for focused communication and implementing peer coaching practices, was especially commendable. These strategies are not only bold and multifaceted but are also closely aligned with on-ground realities, leading to continuous improvements in staff psychological safety metrics.

Moreover, the balance between clear leadership from the management and the natural follower-ship emerging from the team members has been striking. This synergy has resulted in a marked decline in turnover rates and consistently high quality indicators in home-based healthcare, underscoring the value of their collaborative efforts.

The Initiatives at Yu Chiropractic Clinic

Yu Chiropractic Clinic, focusing on home healthcare, is known for tackling sensitive issues surrounding end-of-life care. With the understanding that patients often grapple with significant choices in their last moments, the clinic aims to foster an inclusive environment devoid of hierarchies that may prevent candid discussions among staff.

Recognizing the common hierarchical structure in medical institutions, which typically places physicians at the top, the clinic’s approach is to bridge the gaps between various professional roles. It cultivates an environment where nurses and other non-medical staff feel empowered to share their insights and perspectives regarding patient care, thus reinforcing that decisions cannot solely stem from physicians’ expertise, but should also incorporate the patient's personal values.

To achieve this, Omniheal's training program has facilitated the establishment of quality relation teams within the clinic, encouraging a culture that prioritizes psychological safety. Staff dedicated to home care must refine their dialogue skills to effectively engage patients in discussions about their final moments.

One day a week is set aside for communication-focused activities without patient appointments, allowing staff to delve deep into values and discuss otherwise sensitive topics. Additionally, they hold biannual sessions for staff to explore their values and engage in meaningful conversations about challenging themes, reinforcing the management's commitment to cultivate a supportive workplace.

As a result of these initiatives, there has been a consistent reduction in psychological barriers against discourse, facilitating a proactive approach to problem-solving when challenges arise. Active participation in discussions by all medical professionals, regardless of their roles, has been documented. These efforts are quantitatively monitored through the Seven Indicators of Psychological Safety, showing sustained high levels of psychological safety, quality of medical services, reduced turnover rates, and a remarkable achievement of a 100% hiring rate of full-time doctors and nurses without relying on recruitment agencies.

These accomplishments reflect Yu Chiropractic Clinic's unwavering commitment to enhancing both psychological safety and care quality. Omniheal firmly believes that improving workplace relations and psychological safety can drastically enhance not only employee satisfaction but also the care quality provided to patients.

As part of its dedication to fostering a culture focused on psychological safety and high-quality relationships in the medical and caregiving fields, Omniheal continues to innovate and adapt its training offerings to meet the specific needs of diverse healthcare organizations. By promoting such cultural transformation, they hope to ensure a profound and lasting impact on the healthcare landscape.

Learn More About Omniheal

Omniheal is driven by the vision that individuals should be able to live as themselves right until their last moments, advocating for a society where patients with illnesses or disabilities can make autonomous choices. Our approach transcends traditional healthcare metrics by prioritizing a fun, convenient, and enriching life experience.

In light of challenges such as an aging population, rising social security costs, and rapid technological advancements, the landscape of healthcare and caregiving has become increasingly complex. Our dedicated team, equipped with a diverse range of specialties, collaborates to provide comprehensive support, from understanding on-ground challenges to idea generation, prototyping, implementation, and clinical trials.

For more about Omniheal and to explore our services, visit Omniheal Official Website.

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