#Japan #Tokyo #NTT DATA #Kyoto Bank #F&Connect

Kyoto Bank Adopts F&Connect for Customer Engagement

In a significant advancement in digital communication, Kyoto Bank has officially implemented F&Connect, an innovative customer information tool provided by NTT DATA & ABIC. This service, which starts on January 26, 2026, aims to reinforce communication channels while creating new connection opportunities with clients.

Background and Challenges

The introduction of the new NISA system has led to a rise in investment trust account openings among a broad spectrum of customers. Simultaneously, this shift has created a growing demand within financial institutions for timely and easily comprehensible investment information. There’s a pressing need for multiple communication channels to maintain customer engagement. Kyoto Bank recognized the importance of diversifying their outreach methods, particularly by supplementing traditional face-to-face interactions with efficient digital solutions like internet banking.

What is F&Connect?

F&Connect is a robust digital platform that utilizes LINE and email to adeptly deliver investment trust and market information to clients. This platform allows the bank to provide essential financial insights through familiar communication channels, ultimately enhancing customer satisfaction while keeping operational costs at bay.

Product Features

The service prides itself on enabling banks to effectively inform their clients about market trends using platforms they are comfortable with, such as LINE and email. This flexibility is crucial in enhancing client engagement while adhering to banking regulations.

Key Reasons for Adoption

Kyoto Bank has embraced F&Connect for its capability to adapt to the growing base of investment trust holders, particularly those benefitting from the new NISA. Clients familiar with direct interactions through paper mail are now being introduced to digital touchpoints, significantly enhancing communication efficiency. The following features made F&Connect particularly appealing to the institution:

• - Utilization of LINE and emails, ensuring information is shared through channels that customers already trust.
• - A variety of distribution options, including investment trust data, market news, and notifications during market fluctuations, keeping clients well-informed.
• - Careful design to incorporate the operations of banking tasks while minimizing any burdens on the institution’s resources.

About the Services Offered

Through F&Connect, Kyoto Bank intends to provide the following services:
1. Investment Trust Information Distribution
Basic information about investment trusts and their management status will be imparted seamlessly.
2. Market News Distribution
Timely updates about stock and foreign exchange markets will be available, keeping clients current on vital economic movements.
3. Nikkei Average Fluctuation Notification
Clients will receive alerts when the Nikkei stock average reaches pre-specified fluctuations set by their financial institution, allowing them to react promptly to market changes.

Users will be able to access this information at their convenience, leveraging the unique features of the LINE and email platforms which prioritize user engagement and experience.

Future Perspectives

Moving forward, NTT DATA & ABIC is committed to enhancing the functionalities of F&Connect, thus supporting banks in meeting the diverse communication needs of their clients. The goal is to expand this service to other financial institutions, contributing to the overall sophistication of financial information dissemination across the industry.

Product Information

Product Name: F&Connect
For more details, visit: F&Connect Product

Company Overview

Name: NTT DATA & ABIC
Business Focus:

• - Evaluation and analysis of financial products
• - Development and sales of financial institution systems
• - Consulting for financial marketing systems

Capital: ¥323,120,000 (for the fiscal year ending March 2025)
President: Atsuhito Ohtani
Founded: July 1982
Headquarters: 4-15-1 Akasaka, Minato-ku, Tokyo, 107-0052, Japan