Command Holdings Achieves Level 3 Rating for CMMI Excellence in Service Management

Command Holdings Celebrates CMMI Level 3 Appraisal

On July 17, 2025, Command Holdings, a subsidiary of the Pequot Company based in Mashantucket, Connecticut, proudly announced its appraisal at Level 3 of ISACA's Capability Maturity Model Integration (CMMI®). Conducted by Integrated Quality Corporation, this significant achievement affirms the company's commitment to offering high-quality service and continuous improvement, particularly in managing services for federal government clients.

Importance of CMMI Appraisal

CMMI serves as a recognized industry framework designed to enhance organizational performance by standardizing and documenting processes. Achieving Maturity Level 3 indicates that Command Holdings has established a well-defined set of processes, which are consistently applied across its operations. This level reflects the company’s maturity in service management and reaffirms its dedication to quality excellence.

Jon Panamaroff, CEO of Command Holdings, expressed his satisfaction with the appraisal, stating, "This achievement underscores our commitment to operational strength, continuous improvement, and the delivery of trusted, high-quality solutions to our federal partners." He emphasized that this milestone is a testament to his team’s diligence and mission-oriented approach, which helps drive the organization’s success.

A Legacy of Service

Founded in 2017, Command Holdings has developed a strong reputation as a forward-looking organization, offering valuable services across various sectors, including government, health, facilities, and technology. The appraisal not only signifies operational excellence but contributes to the ongoing economic development of the Mashantucket Pequot Tribal Nation, creating enduring opportunities for tribal members.

As organizations globally seek to leverage CMMI standards for competitive advantage, Command Holdings stands out as a model of effective process management. Ron Lear, Vice President of Frameworks and Models at ISACA, praised the company for its notable achievement, stating, "We commend Command Holdings on this notable achievement, which showcases their strength as a high-performing, process-focused organization committed to continuous improvement."

The company's ongoing efforts ensure that operations are aligned with CMMI standards, thus optimizing service delivery to clients and stakeholders. This appraisal opens new opportunities for Command Holdings to enhance its offerings and further its mission in providing exceptional value to customers.

Looking Ahead

With its CMMI Level 3 appraisal, Command Holdings is positioned to expand its influence and capabilities in federal service. The company is dedicated to remaining at the forefront of quality assurance and continuous improvement, fostering a culture of excellence that other organizations can emulate. As it ventures into the future, Command Holdings aims to utilize its expertise and legacy to forge long-lasting relationships with clients while contributing positively to the Mashantucket Pequot Tribal Nation's economic landscape.

For more information regarding Command Holdings and their appraisal results, visit Command Holdings Website.

In summary, this achievement is not just a milestone; it's an affirmation of Command Holdings' dedication to service excellence, organizational maturity, and a testament to its supportive community aspects.