Enhancing Satisfaction Among Paid Members of Airtrip CXO Salon Community

Enhancing Paid Membership Experience

The Airtrip CXO Salon, a by-invitation-only executive community managed by Airtrip Co., Ltd., is embarking on an initiative aimed at improving member satisfaction for its paid members. This endeavor is part of a broader strategy to leverage the capabilities of Airtrip’s 22 distinct business lines, including travel services, IT offshore development, and investment businesses, among others.

Objectives of the Service Improvement

The main purpose of this improvement is to respond to the needs expressed by members. The salon aims to create exceptional experiences and overwhelming business opportunities that are distinctive to the Airtrip group.

Service Improvement Plans

1. Enhancing Matching Precision and Information Expansion
A new element will be added to the regular meeting participant list: a section where members can note their company’s challenges. This change will help clarify whom to connect with and foster deeper, more efficient conversations. Furthermore, announcements regarding absent members will be made on the day of regular meetings, and operational staff will provide matching support based on specific member requests to meet certain individuals.

2. Maintaining Quality of Interactions Through Strict Participation Criteria
To safeguard the quality of the Airtrip CXO Salon, participation will be exclusively limited to individuals whose business cards display specific executive titles (executive officers or division heads). Proxy participation will not be allowed under any circumstances, encouraging direct networking among decision-makers. However, for those from publicly listed companies, there may be exceptions, as additional roles may gain access.

3. Vivifying New Interactions Through Optimized Guest Participation Fees
To attract more CXO-level attendees, guest participation fees will be adjusted. This strategic move aims to invigorate the community by preventing stagnation and promoting fresh connections. Guest attendance will be limited to once every six months to ensure new interactions are consistently fostered.

4. Reinforcing After-Service Follow-Up
Quarterly satisfaction surveys will be conducted for paid members, with a focus on integrating feedback into future operations. The existing ‘Airtrip CXO Salon Trouble Hotline’ will continue to be available for members to voice their opinions and complaints, ensuring that their voices are taken seriously and acted upon to enhance service quality further.

Overview of Airtrip CXO Salon

The Airtrip CXO Salon is an executive community run by publicly listed and prep companies under the Airtrip Group. The community serves as a platform for executives to gather, facilitating regular meetings, study sessions, and large-scale events such as the ‘Airtrip Festival,’ which accommodates approximately 2,000 guests. These events aim to cultivate business connections and synergies among members.

In a new initiative for paid members, several free services have been introduced, including a salon for publicly listed companies, an IPO, M&A, and funding salon, as well as policy proposal discussions and casual networking events. With an increase in paid memberships, regular meetings in Tokyo will double in frequency from October 2025.

To extend its reach, Airtrip utilizes its partner assets, planning to conduct semi-annual regional meetings in Sapporo, Nagoya, Osaka, Fukuoka, and Okinawa. The company is committed to offering an unparalleled level of service amidst its community, aiming for a membership of at least 1,000 companies.

Impact on Business Performance

The anticipated impact of these service enhancements on the company's overall performance is expected to be minimal, although any developments will be communicated promptly as needed.

The Airtrip group remains dedicated to providing high-quality services while actively pursuing business expansion and growth.