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Cleveland's Digital Equity Journey: Setting a National Standard

In an era where connectivity is paramount, Cleveland stands out as a beacon of hope and innovation. DigitalC, a nonprofit organization, has made significant strides in bridging the digital divide, connecting nearly 7,000 homes and over 17,000 residents to essential broadband services. This initiative not only highlights the city’s dedication to improving digital equity but also sets a national standard for similar projects across the United States.

The journey commenced nearly two years ago when DigitalC was tasked by the City of Cleveland to spearhead a citywide broadband project. For just $18 per month, residents can access high-speed internet, an essential utility in today’s digital landscape. This effort is particularly critical for Cleveland, often identified as one of the least-connected cities in America. The positive impact of this initiative has been profound, reaching 85% of the goal set for 2025, which includes an additional 4,700 connections. Josh Edmonds, CEO of DigitalC, aptly stated, “We don't need perfection—we need progress.” Each connection is celebrated as a significant victory for the community, reinforcing the idea that every bit of progress counts.

During a recent presentation to the Cleveland City Council's Utilities Committee, Edmonds emphasized the importance of community collaboration, citing that the Cleveland Model’s success lies in uniting residents, council members, and partners towards a common goal. This approach not only provides essential services but also fosters transparency and trust within the community. Councilman Kris Harsh expressed pride in the progress, noting the visible impact of DigitalC's work on the city's connectivity.

Unfortunately, the broader landscape of broadband support in America has experienced setbacks, particularly with the Affordable Connectivity Program (ACP) ceasing its funding, which left millions of Americans grappling with lack of internet access. As household costs rise and the future of various support programs remains uncertain, Cleveland’s initiative emerges as a strong community-based solution that addresses both affordability and quality service.

Edmonds underscored that DigitalC's mission extends beyond technology—it’s about forging trust and unity among the residents. He remarked, “We cannot solve a digital divide if we are still divided as people in this city.” This holistic approach, built on accountability and collaboration, has attracted accolades from national and global organizations, earning recognitions from Broadband Communities and the National Digital Inclusion Alliance. Furthermore, DigitalC recently received a significant $500,000 investment from Google aimed at further expanding its network capabilities.

The financial backing from prestigious organizations exemplifies the strong belief in Cleveland’s model as a replicable blueprint for other cities aiming to overcome similar digital obstacles. Edmonds commented on the foresightedness of Cleveland’s investment in broadband infrastructure at a time when other cities might have hesitated. “Now, as national benefit programs are uncertain, Cleveland’s residents remain connected. That’s leadership—and it’s working,” he said.

The transformational efforts of DigitalC have been fostered by vital partnerships with public entities such as the Cleveland City Council, the State of Ohio, and a broad coalition of philanthropic foundations, including the Mandel Foundation and Microsoft Airband. Together, these collaborations provide a robust support system for the continuous expansion of digital access.

DigitalC is more than a service provider; it's a technology social enterprise committed to connecting communities and empowering them with the digital tools they need to thrive. With initiatives like Canopy, which offers high-speed internet, and Click, a community learning program, DigitalC is diligently working to eradicate the digital divide.

In conclusion, as we look forward to a future where digital access is a fundamental right, Cleveland’s DigitalC serves as an inspiring template for cities nationwide. By prioritizing accessible, affordable internet for all, DigitalC not only enhances community well-being but also paves the way for continued innovation and connectivity, ensuring that all residents can participate fully in our increasingly digital world.