#United States #Chicago #West Monroe #Bret Greenstein #AI Leader

West Monroe's Triumph at the 2026 American Business Awards

On May 7, 2026, West Monroe, an esteemed global business and technology consulting firm, was honored with the prestigious Gold Stevie Award for its outstanding AI-driven culture of innovation during the American Business Awards. This accolade is a testament to the company’s commitment to integrating artificial intelligence (AI) into its operations, creating an environment that fosters creativity and collaboration across all levels of the organization.

In tandem with the award announcement, Bret Greenstein, who serves as West Monroe's Chief AI Officer, was recognized as the AI Leader of the Year, further solidifying his impact and leadership in advancing AI initiatives within the company. This recognition comes at a pivotal moment as West Monroe also revealed its newly launched internal AI Store, a comprehensive platform designed to centralize employee-created AI solutions, facilitating easier access and sharing among team members.

Building an AI-Native Consulting Firm

West Monroe’s journey towards becoming an AI-native consulting firm reflects a carefully crafted strategy that prioritizes democratizing AI solutions. Their approach aims to empower employees, from diverse backgrounds and roles, to engage in the AI development process, enhancing operational efficiencies and enabling innovative client solutions. The firm’s model emphasizes central governance combined with broad access to AI tools and educational resources, allowing for a seamless integration of AI into everyday workflows.

Despite many organizations still grappling with scaling AI initiatives, West Monroe has effectively aligned leadership with a culture that prioritizes AI integration. Tanya Moore, the Chief People Officer, stated, "Because we're advising clients on AI transformations, we must maintain a high standard ourselves. This starts with embedding AI into our workflows and leveraging it actively throughout the organization."

The recognition from the Stevie Awards highlights the firm’s comprehensive AI operating model, which has resulted in significant growth in AI adoption and productivity. Under Greenstein’s leadership, West Monroe has achieved concrete milestones, including an impressive doubling of firmwide AI adoption, defining new workflows that enhance client engagements, and significantly improving internal processes.

Key Milestones Achieved

Some noteworthy accomplishments from West Monroe’s AI initiatives over the previous year include:

• - A 100% increase in firmwide AI adoption, equating to the generation of an additional 20% capacity within the organization.
• - West Monroe’s internal AI platform, known as Nigel, achieving a remarkable 94% user adoption rate, facilitating 1.9 million messages exchanged among users.
• - The creation of the internal AI Store, which houses over 465 diverse AI tools and solutions for employee use.
• - A transition to incorporating live AI demonstrations in 25% of client interactions, shifting from mere presentations to practical applications.
• - Secure access to cutting-edge technologies, including OpenAI's Enterprise ChatGPT platform, has expanded across the workforce, enhancing service delivery, research, and solution development.
• - Rollout of in-person AI learning labs, with expectations that over half of the workforce will complete the program by the year's end.
• - 96% of clients affirming that the value delivered through AI solutions equates to or exceeds their investment.
• - The initiation of an award-winning credentialing program, resulting in 3,666 AI badges awarded to employees showcasing their skills and competencies in AI-related activities.

Launch of the AI Store: A New Frontier for Innovation

To further its AI capabilities, West Monroe has implemented the AI Store as a single platform where employees can collaborate, access common AI prompts, applications, and other resources. This initiative is part of the firm's Builder Community, a grassroots effort that encourages employees to innovate and channel their ideas into practical solutions. The Builder Community has garnered the participation of more than 250 individuals across various roles, fostering a collaborative spirit to turn ambitious concepts into real-world applications.

Greenstein expressed excitement about the initiative, stating, "Our firm prides itself on innovation, and the Builder Community fuels that energy. The internal capabilities we cultivate are mirrored in the operational enhancements we facilitate for our clients, creating faster pathways to success in AI transformations."

West Monroe's recent recognitions and initiatives mark a significant moment in its journey as a leader in the consulting sector, particularly in AI capabilities. Their commitment to innovation not only benefits the organization and its employees but also empowers clients to navigate the rapidly changing technological landscape. As the firm continues to set benchmarks for success, it emphasizes the importance of leadership, collaboration, and continuous learning in achieving excellence in the age of AI.

To explore more about West Monroe's journey in AI, visit West Monroe's AI Capabilities.