Meliá Hotels International and Huawei Launch Global Smart Hotel Store

Meliá Hotels International and Huawei Unveil Global Smart Hotel Store

On March 11, 2025, at the MWC (Mobile World Congress) in Barcelona, a significant partnership was formally announced between Meliá Hotels International and Huawei. Together, they opened a Global Smart Hotel Store at the prestigious Torre Melina Gran Meliá hotel. This store aims to promote innovations in smart hotel connectivity and infrastructure, thereby accelerating digital transformation in the global hospitality sector.

As the hospitality industry undergoes transformation through artificial intelligence (AI) and the Internet of Things (IoT), hotels are focusing on offering smarter services and guest-centric experiences, all while maintaining sustainable operations and efficient management. The traditional IT infrastructure is evolving from a mere support tool to a vital driving force behind industry-wide innovation.

Huawei's Smart Hotel Solution is at the forefront of this technological wave. It promises numerous benefits for hotels, including personalized guest services, enhanced operational efficiency, and reduced energy consumption. David Shi, Vice President of Huawei’s IT Marketing and Solution Sales Department, emphasized the company’s commitment to optimizing operations and improving the guest experience. He mentioned, "Our collaboration with Torre Melina Gran Meliá Hotel aims to create smart hotel systems that operate on a high-speed, environmentally friendly network, enhancing efficiency and guest satisfaction."

Tomeu Fiol, Global Director of Hotel Technology at Meliá Hotels International, highlighted the company’s dedication to redefining guest experiences through digital innovations. He stated, "At Meliá Hotels International, we are committed to delivering a perfect blend of modern design and exceptional comfort while enhancing our guests' experiences with digital innovations. The Huawei Smart Hotel Solution we implemented at Torre Melina Gran Meliá Hotel provides rapid, stable, and reliable network coverage throughout our facilities, allowing us to offer seamless, smart services with greater efficiency."

The Huawei Smart Hotel Solution combines the advantages of IP and POL (Passive Optical LAN) technologies, offering three unique features:
1. Seamless Wi-Fi Coverage: Hotels benefit from wireless access points equipped with intelligent antennas, delivering uninterrupted Wi-Fi coverage across both indoor and outdoor areas, ensuring smooth connectivity and ultra-high-speed network experiences for guests.
2. Future-Proof Fiber Optics: By replacing traditional Ethernet cables with fiber optics, each room can connect via a single fiber and terminal, fostering energy efficiency and facilitating sustainable development.
3. Enhanced Operational Efficiency: Leveraging AI models, Huawei’s iMaster-NCE provides automatic root cause analysis, improving operational and maintenance efficiencies.

Every step of the hotel solution's design, from system integration to implementation, is realized collaboratively with partners. Huawei’s Smart Hotel Solution is customized for partners seeking easy integration, deployment, and maintenance. The company remains determined to build a robust ecosystem with global partners to enhance business success for hotels and their clientele.

By merging cutting-edge technology with hospitality, this groundbreaking initiative by Meliá Hotels International and Huawei marks a notable advancement in the hotel industry. Guests can look forward to a more interconnected and personalized experience, setting a new standard for the evolution of smart hotels.