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Cogitate Sets a New Standard with an Impressive NPS of 9.8

In a significant achievement for customer satisfaction, Cogitate, a trailblazer in digital transformation solutions for the property and casualty insurance sector, has reported a remarkable Net Promoter Score (NPS) of 9.8. This impressive score stands as a testament to the company’s relentless dedication to client satisfaction, innovation, and building long-term partnerships.

The NPS measures how likely customers are to recommend a company's products or services, making it a crucial metric in evaluating customer loyalty and overall satisfaction. Cogitate’s success in attaining such a high score is rooted in its commitment to delivering purpose-built platforms, specifically DigitalEdge, designed to streamline policy management, billing, and claims for insurers, managing general agents (MGAs), and program administrators. These platforms are crafted with the goal of enhancing operational efficiencies, accuracy, and user experience, ultimately empowering clients to meet their strategic objectives.

Arvind Kaushal, the co-founder and CEO of Cogitate, expressed gratitude for this achievement, stating, “We are deeply humbled by our NPS of 9.8—and more thankful for the trust our customers place in us as their strategic partner. Our customers’ ambitions drive us; their success stories become our mission. Being part of their journey to modernize insurance is a responsibility we embrace with earnestness.”

Commitment to Client-Centric Innovations

Cogitate’s ability to maintain a high NPS can be attributed to several key factors: rapid deployment timelines, unwavering customer support, profound knowledge of the insurance landscape, and a commitment to continuous innovation. Customers repeatedly highlight the company's responsiveness, swift implementation processes, and the strength of the partnerships they build as significant differentiators.

What’s more remarkable is Cogitate's track record of 100% customer retention and success in all implementations, underscoring its effectiveness in nurturing successful client relationships. In fiscal year 2024 alone, the company launched 11 new implementations with existing clients and welcomed four new customers into its fold. This growth is supported by the adoption of new AI-powered capabilities, which expedite submission intake, ensure efficient IVR FNOL (First Notice of Loss) processes, and improve compliance with critical timelines.

As the insurance landscape continually evolves, Cogitate remains focused on pushing boundaries in innovation with a customer-centric approach guiding its product developments. With a growing portfolio of digital solutions, the company is set to redefine what’s achievable in the realm of insurance.

About Cogitate

The Cogitate DigitalEdge Insurance Platform stands at the forefront of digital transformation, seamlessly integrating insurance processes and promoting a transition to cloud-native, data-driven core applications for underwriting, policy management, billing, and claims processing. The platform unlocks the potential of both first-party and third-party data, providing insurance businesses of every size with the tools they need for profitable growth, superior risk assessment, and an enhanced user experience.

With a team that brings over 100 years of combined experience and profound industry knowledge, Cogitate is dedicated to meeting the diverse needs of its clients. For more detailed information about their services and commitment to customer satisfaction, visit www.cogitate.com.