#Japan #Osaka #Accounting Services #Labor Management #Total Support

New Outsourcing Services Unveiled for Small and Medium Enterprises in Japan

On April 1, 2026, Total Support Corporation, headquartered in Osaka, officially launched its latest offering: Total Support BPO, a comprehensive business process outsourcing (BPO) service tailored specifically for small and medium-sized enterprises (SMEs). This initiative is designed to tackle the growing challenges faced by these businesses, including labor shortages and inefficient back-office operations.

Background of Total Support Corporation

Total Support Corporation evolved from the established tax consulting firm, Onishi Nakano, which has been dedicated to supporting the growth of SMEs through a variety of services, including accounting, tax guidance, mergers and acquisitions, stock market listing procedures, and business succession planning. With strong expertise in managing financial processes, the firm aims to help businesses streamline their back-office operations by providing a single point of contact for accounting and payroll tasks through Total Support BPO.

As the working-age population dwindles, SMEs find themselves grappling with significant labor shortages. The difficulty in hiring and retaining accounting and labor personnel presents a substantial burden on managers, particularly in a landscape already riddled with low productivity in back-office tasks. Having supported SMEs for years, Total Support has garnered extensive feedback on the following issues:

• - Difficulty in recruiting and retaining finance and labor staff.
• - Inability to train and develop back-office personnel effectively.
• - Employee turnover leading to operational disruptions.
• - Lack of internal expertise to drive digital transformation (DX).
• - The taxing nature of back-office operations limiting focus on core business functions.

Post-pandemic, while remote work arrangements have become more commonplace, many skilled professionals remain disengaged from the workforce due to personal commitments. Total Support is setting out to provide solutions by facilitating remote work opportunities for professionals living in rural areas, thereby harnessing the collaborative expertise of tax and labor consultancy firms to launch this new BPO service.

Key Features of Total Support BPO

1. Integrated Service Model: Co-managed by both a tax consulting and labor consulting firm, Total Support BPO assures the delivery of compliant and expert knowledge while guaranteeing efficient support for accounting and payroll tasks. This one-stop solution eliminates the need for multiple outsourcing vendors, enhancing both workflow and information management.

2. Three-Step Implementation Process: Total Support ensures a thorough onboarding process comprising:
- Diagnosis: Understanding existing workflows and identifying pain points to create an optimized operational plan.
- Implementation: Helping clients select and set up cloud tools while easing transitional uncertainties. The optimization phase will also cover developing essence and DX strategies coupled with comprehensive manuals.
- Operational Execution: Commencing full-scale outsourcing services, accompanied by monthly reports and ongoing improvements.

3. Customizable Service Packages: Businesses can tailor their packages based on their unique challenges, allowing access to services including:
- Record keeping, payroll calculations, invoice processing, delinquent accounts management, labor data summation, procurement of cloud tools, and much more.

Who Should Consider Total Support BPO?

• - Businesses Focusing on Growth: Those expanding and needing to prioritize sales while lacking a robust back-office structure will find the assistance necessary for standardizing operations, allowing owners to concentrate on core management activities.
• - Struggling with Recruitment: Companies facing challenges in hiring or retaining accounting personnel might consider outsourcing specific or all functions to mitigate risks associated with human capital.

Embracing Digital Transformation

Total Support takes pride in its commitment to providing cutting-edge digital solutions tailored to client needs. The integration of cloud accounting software, payroll systems, and expense management tools allows the clients to gain real-time insights into their financial standing while enhancing operational efficiency through paperless practices.

Our Professional Team

Total Support Corporation combines the expertise of its in-house tax and labor professionals with remote workers specialized in back-office operations from across Japan. This synergy enables clients to access crucial skills as needed without the burden of fixed overheads typically associated with permanent staff.

Future Directions

Total Support aims to enhance the back-office efficiency and talent acquisition challenges facing SMEs. Acting as a comprehensive ‘accounting and labor team’ for its clients, the firm intends to streamline planning and continuous improvement proposals through the expertise of its founding consultancy firms. Additionally, there are plans to incorporate AI into their service offerings to accelerate process automation, further supporting the sustainable growth of SMEs in Japan.

For more information on Total Support BPO services, please visit Total Support BPO Official Site.

Contact Details

• - Phone: 06-4706-3535 (Weekdays 9 AM – 6 PM)
• - Email: [email protected]

Total Support Corporation is located at 4-4-7 Imabashi, Chuo-ku, Osaka. Since its establishment on December 1, 2010, the company has developed its services to include BPO, back-office DX support, and financial consulting.