#United States #Minneapolis #Chief Revenue Officer #Calabrio #Frank Ciccone

Calabrio Unveils New Leadership Appointment

Calabrio, renowned for its dedication to elevating workforce performance and customer experience, has taken a significant step forward by naming Frank Ciccone as its new Chief Revenue Officer (CRO), effective immediately. This strategic appointment comes at a pivotal time as the company seeks to harness its momentum in the burgeoning contact center market and accelerate its growth trajectory.

Ciccone's extensive background in customer experience (CX) positions him as an ideal fit to lead Calabrio's sales, partnerships, and solutions engineering divisions. With over 15 years of experience in driving growth and transformative strategies across Fortune 1000 firms and private equity-backed entities, he will be crucial in steering the direction of Calabrio amidst a rapidly evolving landscape.

The announcement of Ciccone's appointment was met with enthusiasm from Calabrio’s CEO, Dave Rhodes, who emphasized the vast opportunities that lie ahead. "We have a massive opportunity in front of us, and our momentum with customers has amazed me," Rhodes stated. He articulated that Ciccone's strategic vision and aligned approach to prioritizing customer outcomes make him an invaluable addition to the leadership team.

Before joining Calabrio, Ciccone displayed formidable leadership at Verizon, where he managed a collaboration and CX division worth $400 million. Under his stewardship, this segment remarkably grew to over $1 billion in annual recurring revenue. Furthermore, at Avaya, he successfully helmed a North American business unit generating $1.8 billion in revenue, implementing innovative strategies that revitalized the organization's growth after a series of downturns. Most recently, as CRO at Alvaria, he redefined the company’s sales strategy, enhanced partnerships, and boosted both revenue and Earnings Before Interest and Taxes (EBIT).

Ciccone has garnered respect in the industry not only for his extensive knowledge but also for his ability to cultivate deep, lasting relationships with partners, clients, and industry analysts. He holds a bachelor's degree in electrical engineering from Manhattan College along with an MBA from Hofstra University, equipping him with a solid foundation for the technical and strategic aspects of his role.

In reflecting on his new role at Calabrio, Ciccone expressed excitement about the company's potential and the passionate team behind it. He noted, "I am honored to bring my experience to a company so deeply committed to leading with purpose and performance." His enthusiasm for innovation and tangible customer impact aligns closely with Calabrio’s mission to deliver remarkable business outcomes.

As Calabrio sets its sights on the future, its primary objective remains to capitalize on the opportunities within the CX market. With a suite of market-leading products, robust customer relationships, and a dedicated team, Calabrio is well-positioned to further enhance customer experiences and drive substantial growth in the contact center arena.

About Calabrio

Calabrio serves as a trusted partner for leading brands, offering a digital foundation critical for a customer-centric contact center. Its flagship product, the Calabrio ONE workforce performance suite, is designed to enrich human interactions, thereby enabling contact centers to safeguard brand integrity. The comprehensive capabilities of Calabrio ONE empower organizations to maximize agent performance, exceed customer expectations, and optimize workforce efficiency using connected data, AI-driven analytics, automated workforce management, and personalized coaching. Calabrio uniquely integrates workforce optimization (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite tailored to the needs of businesses in today's competitive environment.

For further updates, follow Calabrio on LinkedIn and X.