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Sinch's Partnership Expansion with Verizon

Driving RCS Adoption in Business Messaging

In a significant move within the communication industry, Sinch AB (publ) has announced the expansion of its partnership with Verizon, a leading mobile network operator in the United States. This expanded collaboration is set to significantly enhance the capabilities of RCS for Business (RBM), a messaging service tailored for enterprises wishing to connect securely and effectively with their customers.

The Importance of the Partnership

This announcement coincides with Sinch's participation in Enterprise Connect taking place in Orlando, Florida. The collaboration aims to empower businesses across the U.S. by enabling them to send rich, interactive messages to Verizon subscribers. This is truly a step forward in the realm of business messaging, paving the path for seamless communications that drive customer engagement and satisfaction.

By leveraging the synergy between Sinch's robust Customer Communications Cloud and Verizon's extensive reach, companies will now have the tools to deliver feature-rich, secure, and verified messages to their clientele. This not only enhances customer trust but also augments the overall communication experience.

Features of RCS for Business

RCS for Business employs branded messaging and provides advanced functionalities including read receipts and rich media capabilities. Businesses can effectively utilize this service to establish authenticity and trust with their customers through messages that originate from verified senders. As Lodema Steinbach, VP of Product and Carrier Relations for North America at Sinch, implies, “Partnering with MNOs like Verizon underscores our commitment to providing expanded reach for RCS with innovative communications solutions that enhance customer satisfaction and loyalty.”

Sinch’s Commitment to Innovation

With more than 15 years of experience under their belt and a solid partnership network that includes other industry giants like Google, Sinch is at the forefront of modern communication solutions. Sinch's dedication to advancing customer engagement is underscored by their state-of-the-art tools, including their comprehensive APIs and intuitive campaign builders, designed to allow businesses to maximize the potential of RCS.

Notable companies utilizing Sinch's RCS capabilities span various sectors, including EasyPark, Nespresso, and several major banks. These organizations are already experiencing the benefits of enhanced customer interaction through innovative messaging technologies.

Future Outlook

As Sinch continues to expand its RCS services on a global scale, it shows no sign of slowing down. Their objective remains clear: to deliver cutting-edge messaging technologies that effectively engage customers and meet the evolving demands of modern businesses. This partnership marks a crucial advancement in achieving that objective, placing Sinch and Verizon at the helm of RCS messaging innovation.

In conclusion, the partnership between Sinch and Verizon highlights the growing importance of rich communication services in today's business landscape. By enhancing RCS capabilities, they are not only setting new benchmarks in customer engagement but also ensuring that businesses are equipped with the latest technology to foster stronger relationships with their customers. This move is anticipated to reshape the future of business messaging as we know it, making it more interactive, engaging, and trustworthy than ever before.