#Canada #Calgary #NOVA Chemicals #Customer Loyalty #PE Industry

NOVA Chemicals: Leading the Field in Customer Experience

NOVA Chemicals Corporation, headquartered in Calgary, has recently made headlines by securing the prestigious PE Customer Value & Loyalty Benchmarking award. This recognition not only highlights the company's commitment to excellence but also places it firmly at the forefront of the polyethylene industry in North America. According to the independent survey conducted by Mastio & Company, NOVA was ranked No. 1 in both quality and overall performance, showcasing the company's unwavering dedication to customer satisfaction.

The Award and Its Significance

The PE Customer Value & Loyalty survey, which occurs every two years, collects feedback from over 100 customers across the plastics sector. In this latest edition, NOVA Chemicals distinguished itself with the highest Net Promoter Score (NPS) of 72.1%, a key indicator of customer loyalty that reflects how likely customers are to recommend the company to others. This is the first time NOVA has achieved the highest overall ranking along with the benchmarking award, underscoring its significant impact in the market.

Debra van Holst, the Global Head of Customer Experience at NOVA Chemicals, expressed her pride in this achievement. She emphasized that it represents the hard work and dedication of the company's employees who consistently strive to deliver an exceptional customer experience. For over 50 years, NOVA has been focused on innovation and the advancement of plastics technology, aiming to create valuable partnerships built on trust and reliability.

Key Factors Behind NOVA's Success

The Mastio survey evaluated suppliers based on several critical performance attributes important to polyethylene (PE) buyers, including:

• - Quality
• - Service
• - Reliability
• - Communication
• - Technical Expertise
• - Ease of Doing Business

NOVA Chemicals not only excelled in these areas but also demonstrated exceptional performance across all survey metrics. Kevin Huntsman, President of Mastio & Company, articulated that NOVA stood out as the top performer based on direct evaluations from polyethylene resin buyers, highlighting their superior reliability and product consistency compared to competitors.

Commitment to Innovation and Sustainability

NOVA Chemicals remains deeply invested in reshaping the landscape of plastics. The company focuses on developing high-quality polyethylene solutions that meet and exceed the expectations of its clientele. This involves designing resins suited for a variety of applications while also engaging in practices that enhance the sustainability of the plastics industry. The company's commitment to creating a circular economy is evident through their investments in advanced mechanical recycling and feedstock infrastructure.

The diverse portfolio of NOVA Chemicals includes both traditional polyethylene and innovative recycled polyethylene. This versatility allows the creation of monomaterial products designed to cater to a wide range of sustainable applications, facilitating the move toward a more environmentally friendly circular economy.

Looking Ahead

Going forward, NOVA Chemicals intends to continue leading the charge in setting industry standards. Their goals include enhancing operational excellence, driving innovation, and boosting customer experience. With a workforce of approximately 2,600 employees and backed by the Mubadala Investment Company from Abu Dhabi, NOVA Chemicals is well-positioned to capitalize on future opportunities while maintaining their focus on quality and sustainability.

In conclusion, NOVA Chemicals' recent accolade as the top performer in customer value and loyalty not only reflects their current success but also serves as a foundation for continued growth and innovation in the polyethylene market. As they embrace sustainability and customer-centric practices, NOVA Chemicals continues to redefine what it means to be a leader in the plastics industry.