TechTouch Revolutionizes Inquiry Management for Insurance Contracts

In the rapidly evolving landscape of insurance technology, TechTouch Inc., an AI-driven Digital Adoption Platform (DAP), has emerged as a leader in streamlining client interactivity and satisfaction. Recently, Zenkan-kyo Minor Short-Term Insurance Co., based in Chiyoda, Tokyo, announced the adoption of TechTouch within their insurance contract procedure management system known as Kyosai-kun. This partnership aims to enhance customer satisfaction and improve operational stability during peak inquiry seasons.

Background of the Implementation

Zenkan-kyo Minor Short-Term Insurance offers crucial insurance products aimed at residential tenants. During the peak months of March and April, the volume of insurance applications skyrockets, doubling the usual inquiry rate to approximately 4,000 per month. This surge has caused notable strain on the company’s internal resources, threatening operational efficiency and customer satisfaction.

Despite having a manual in place for user assistance, important information was often hard to locate, impeding its effectiveness. This disorganization became a significant bottleneck preventing the reduction of inquiries. As a result, management identified a pressing need to resolve issues related to digital processes and the ineffectiveness of their instructional manual to enhance customer satisfaction and maintain consistent operations during busy periods.

Key Factors for Choosing TechTouch

The flexible and user-friendly characteristics of TechTouch proved decisive in its selection. The platform allows business units to create and quickly implement operational guides and input assistance without needing coding skills. This capability enables timely solutions to complex customer procedures, addressing issues that had previously plagued the inquiry process.

Anticipated Benefits and Future Developments

With the integration of TechTouch, a proactive mechanism will be in place to prevent user input errors, significantly reducing stress related to policy reversals and amendments. As a result, customers will have enhanced autonomy in resolving issues themselves, alleviating internal workload and stabilizing operations during peak times. Moreover, the overall customer experience (CX) is expected to improve as customers navigate the process smoothly.

Future plans include utilizing TechTouch to digitize parts of inquiries currently processed via FAX, thereby streamlining operations further. The company also aims to leverage its FAQ system alongside TechTouch to empower customers in solving issues independently.

Comments from Saito at Zenkan-kyo Minor Short-Term Insurance

Mr. Saito of Zenkan-kyo Minor Short-Term Insurance has expressed optimism regarding TechTouch’s integration. He noted that while Kyosai-kun plays a pivotal role in managing insurance contract procedures, the spike in inquiries during hectic times has been a significant challenge for internal operations.

According to Mr. Saito, “The implementation of TechTouch provides the flexibility of placing operational guides directly on the interface, which is exactly the solution we needed. By mitigating the chances of input errors and minimizing the need for process reversals, we expect to achieve a balance between operational efficiency and customer satisfaction.”

The company’s vision for the future includes transitioning a portion of FAX inquiries to the web, further driving digital transformation and enhancing customer self-service mechanisms through potential FAQ system integration.

Overview of Zenkan-kyo Minor Short-Term Insurance

Zenkan-kyo Minor Short-Term Insurance functions under the umbrella of the National Rental Management Business Association, providing minor short-term insurance for residential tenants and tenants in commercial spaces. This firm has solidified its unique position in the industry through a specialized focus on rental insurance, partnering with management and brokerage companies for widespread adoption.

Visit Zenkan-kyo Minor Short-Term Insurance for more information.

About TechTouch

TechTouch is a pioneering DAP that allows teams to easily generate and implement operational guides without code, reducing the burden on system administrators and enhancing user onboarding. The platform not only offers intuitive guidance but also detailed analytics on user behaviors, supporting problem resolution. Having garnered recognition like the Good Design Award and certification as a J-Startup by the Ministry of Economy, Trade and Industry, TechTouch continues to prioritize solutions that advance Japan's digital transformation (DX) and customer experience (CX).

For further insights, explore TechTouch.