Chain Partners with McLeod Software to Enhance Freight Visibility with AI Integration

Chain and McLeod Software Introduce AI-Powered Integration



In a significant development for the logistics industry, Chain, a rapidly growing freight technology startup, has announced a certified integration with McLeod Software, a leader in Transportation Management Systems (TMS). This partnership aims to enhance freight visibility and streamline workflows for brokers, carriers, and third-party logistics providers (3PLs).

The New Era of Freight Management


Chain's integration with McLeod introduces a suite of AI-powered tools designed to automate various processes within the TMS environment. This includes real-time freight visibility, automated check calls, and centralized communication, all directly accessible within McLeod’s LoadMaster and PowerBroker platforms. By leveraging artificial intelligence, brokers now have the ability to manage exceptions and track shipments seamlessly.

Seamless Integration Process


As part of McLeod's Certified Integration Partner program, Chain underwent a thorough validation process, ensuring a secure and efficient connection between their platforms. This meticulous approach guarantees that brokers can easily adopt and integrate Chain's tools into their existing systems without disruption.

Benefits of the Integration


The collaboration enriches the user experience in several critical ways:
  • - Real-time Freight Visibility: Brokers can monitor shipments continuously, receiving updates that enable proactive management of the logistics process.
  • - Automated Check Calls: The AI functionality reduces manual effort by automating check calls, allowing brokers to focus on higher-value tasks.
  • - Enhanced Exception Management: With better exception detection, teams can promptly identify and address issues, ensuring timely resolutions.
  • - Centralized Communication: All communications—be it email, SMS, or in-platform chats—are harmonized, providing a clear line of sight for all stakeholders involved in the freight process.

According to Chain's CEO, Annalise Sandhu, this partnership is a game-changer for brokers. "This partnership gives brokers access to modern AI-powered tools, right where they already work. With automation, visibility, and carrier engagement built in, brokers can move faster, reduce manual work, and improve service across the board."

User Experience Transformations


Brandon Bay, Executive Vice President at Logistics Group International, echoed Sandhu's sentiments, stating, "What Chain has developed eliminates a number of our biggest operational headaches. We've stopped wasting time chasing manual carrier updates, switching between contacts, and re-entering data into the TMS." This new level of efficiency can lead to substantial time savings—on average, brokers experience a reduction of over 85% in manual check calls within just the first month of adopting Chain’s solutions.

The Future of Freight Technology


As part of their commitment to innovation, both Chain and McLeod Software advocate for building customized freight technology stacks that optimize operational performance. McLeod Software’s Senior Vice President, Ahmed Ebrahim, remarked, "Our goal is to help customers build the freight tech stack that works for them. Chain brings AI-based automation and real-time communication into workflows in a way that's seamless and valuable."

Conclusion


The launch of this integration marks a pivotal step towards the future of freight management, emphasizing the importance of technology in enhancing operational efficiency. With AI-driven tools, logistics teams can now operate with a level of agility and precision previously unattainable, ensuring they meet the demands of a rapidly evolving market.

For further details and to explore the full capabilities of Chain and McLeod Software's offerings, visit Chain and McLeod Software.

Topics Consumer Technology)

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