Caylent Strengthens Leadership with Jane Gibson's Appointment as Chief Customer Officer

Caylent Expands its Executive Team with New Chief Customer Officer

In a strategic move aimed at enhancing customer relationships, Caylent, an esteemed Amazon Web Services (AWS) Premier Tier Services Partner, recently announced the appointment of Jane Gibson as its new Chief Customer Officer (CCO). With over two decades dedicated to customer success and delivery leadership, Gibson's role will focus on ensuring that the company’s extensive client base receives optimal innovational support needed to flourish in today's competitive landscape.

Caylent is renowned for its transformative abilities in cloud modernization, custom application development, and seamless AI integration, making it essential that customer success remains a top priority. In her new position, Gibson will directly report to Caylent’s President and Chief Revenue Officer, Val Henderson. Her responsibilities will encompass the management of the strategic customer leadership team and the portfolio of Chief Technology Officers (CTOs) within the organization.

Jane Gibson's professional credentials are impressive. She transitions to Caylent from Salesforce, where she held the role of Vice President for AMERs Practices. During her tenure, she spearheaded a high-performing professional services unit composed of specialized experts who navigated the complexities of the Salesforce product ecosystem. Her leadership fostered collaboration among sales and service teams, ensuring that customers experienced a consistent journey across all touchpoints.

Expressing her enthusiasm about joining Caylent, Gibson stated, “This opportunity to work with the fastest-growing dedicated AWS partner is truly exciting. I am dedicated to amplifying Caylent's customer-first mindset by leveraging AI to improve outcomes and reinvent service delivery through intelligent tools and processes.” Gibson's forward-thinking approach is expected to cultivate a more expansive partnership culture, something that is essential for the sustainability of Caylent’s diverse customer portfolio, ranging from startups to established global enterprises.

Caylent's commitment to enhancing long-term value for its clients aligns perfectly with Gibson’s established track record in customer success and enterprise transformation programs. With her wealth of experience, she aims to build enduring relationships that will benefit both the company and its clients, ensuring they can navigate the ever-evolving technological landscape effectively.

In her new role, Gibson will use her skills to enhance customer satisfaction and drive strategic adoption of AI solutions, which she believes holds the key to unlocking even greater organizational value. Her appointment comes at a time when businesses are increasingly aware of the importance of innovation and customer loyalty. As industries shift towards a more integrated use of AI technologies, Gibson will play a critical role in establishing Caylent as a leader in customer service excellence.

Caylent celebrates a series of industry accolades that recognize its innovative approaches, including the prestigious titles of AWS Migration Consulting Partner of the Year and Application Modernization Partner of the Year. These awards further reflect Caylent's dedication to shaping a responsible and beneficial evolution in the AI domain. With Gibson at the helm of customer success initiatives, Caylent is poised to enhance its impact and cater to the nuanced needs of its growing clientele effectively, ensuring that as they evolve, their customers are empowered every step of the way.

With this new brand of leadership, Caylent is set to make significant advancements, reflecting its unwavering commitment to transforming customer experiences and achieving exceptional service delivery standards in the tech industry.

For more insights into Caylent’s operations or to learn about their offerings, visit caylent.com.