Symplr Strengthens Leadership with Appointment of Katie Patel as Chief Delivery Officer

Symplr Welcomes Katie Patel as Chief Delivery Officer

In a strategic move to enhance customer delivery within the healthcare sector, symplr, a prominent name in enterprise healthcare operations software, has announced the appointment of Katie Patel as its new Chief Delivery Officer. This announcement came on February 9, 2026, underscoring the company's commitment to improve the end-to-end customer experience through effective implementation and ongoing support.

Katie Patel, who brings over twenty years of experience in healthcare technology, is set to lead symplr's Professional Services and Customer Support functions. Her role will encompass ensuring a dependable and efficient customer experience as the company focuses on unifying operations amid the evolving landscape of healthcare.

Having previously served as Senior Vice President of Delivery Operations at Press Ganey, Patel has established a proven track record in leading delivery, operations, and customer-focused teams. At Press Ganey, she played a pivotal role in harmonizing various functions including implementation, client success, and support, thereby successfully navigating through complex healthcare solutions.

"Katie understands what it takes to deliver for customers in complex healthcare environments," remarked Chris Colpitts, interim CEO at symplr. He emphasized her remarkable ability to bring a blend of structure and a customer-first approach to her leadership, qualities vital for healthcare organizations as they strive to maximize their technology investments and simplify their operations.

Before her tenure at Press Ganey, Patel held leadership positions at R1 RCM and Waystar. Her time at R1 RCM involved leading large-scale integrations and overseeing patient experience operations. At Waystar, she focused on customer success and professional services, working closely with various stakeholders including providers and payers to improve outcomes in a fast-changing industry.

In her own words, Patel expressed enthusiasm about joining symplr. "I am excited to join a team that prioritizes customer outcomes," she stated. She further articulated the importance of consistent delivery and support as healthcare organizations unify their systems and standardize operations.

In the realm of enterprise healthcare operations, symplr is recognized for its innovative cloud-based solutions that streamline workforce, quality management, and provider data management. The company's products are trusted by 90% of U.S. hospitals and over 400 health plans across the country.

As the demand for efficient healthcare operations continues to escalate, the appointment of Patel serves as a significant step for symplr. With her leadership, the company aims to ensure its customers not only adapt to changes but also achieve tangible results with their investments in symplr's services.

Overall, the strategic leadership brought by Katie Patel is expected to enhance symplr’s already strong position within the healthcare technology sector, fostering better operations and maximizing care for patients everywhere. As the healthcare landscape continues to evolve, Patel's experience and vision will be instrumental in driving symplr's mission forward.