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YOSHINA Clinches 12th Consecutive 'Leader' Title at ITreview Grid Award 2025 Fall

In an impressive feat, YOSHINA, an advanced analytics AI tool from Retrieva, has been honored as the sole 'Leader' in the text mining tool category at the ITreview Grid Award 2025 Fall. This recognition marks the twelfth consecutive term the tool has earned this prestigious title, highlighting its outstanding customer satisfaction and brand awareness.

The ITreview Grid Award, organized by ITCloud Inc., evaluates business-oriented IT products and cloud services based on real user reviews. YOSHINA's consistent performance not only showcases its effectiveness but also underlines the growing acceptance and satisfaction it has garnered among its user base. To read detailed user reviews, interested parties can visit the YOSHINA review page.

Acknowledgement from the Product Owner

Fumino Sagisaka, the product owner of YOSHINA, expressed gratitude for the sustained acknowledgment. As YOSHINA celebrates its fifth anniversary this year, it has undergone an impressive total of 64 updates since its release. With the advent of generative AI in the latter half of 2022, the analytics experience has shifted dramatically.

Previously, traditional text mining involved extracting individual words from massive amounts of text data, requiring users to infer insights manually. Today, thanks to advancements in AI, the process has evolved to enable automatic comprehension of overall text content. This transformative approach allows organizations to devise specific strategies stemming from the analysis results rather than simply identifying word frequency. Consequently, users no longer need extensive training or specialized skills to operate analysis tools effectively.

Sagisaka stated, “We aim to provide an environment where more businesses can leverage customer insights to enhance their operations.” This vision underscores YOSHINA's commitment to facilitating meaningful customer voice analysis in practical settings.

Overview of the ITreview Grid Award 2025 Fall

The ITreview Grid, a unique four-quadrant map developed by ITreview, represents a synthesis of customer satisfaction and product awareness based on user evaluations. The 2025 Fall award ceremony highlighted products that excelled based on reviews accumulated until September 2025, with 'Leader' titles awarded to those demonstrating exceptional performance. Earning a ‘Leader’ designation through ITreview signifies a product’s endorsement by numerous users, positioning it as a trusted solution in the market.

To learn more about the awards, please visit the award details page.

About YOSHINA

YOSHINA is designed to assist users in efficiently analyzing vast datasets to extract valuable customer feedback. It aims to aid in improving business operations and internal services. Since 2023, YOSHINA has integrated automated reporting capabilities powered by generative AI, requiring no manual analysis while generating insightful reports based on customer feedback.

Interested organizations are encouraged to explore how YOSHINA can aid in addressing common service concerns or improving customer satisfaction. A video demonstration is available here.

About Retrieva Co., Ltd.

Retrieva is committed to enhancing human support through AI technologies, focusing on Large Language Models (LLM) and generative AI solutions tailored for enterprises. The company engages in the development and implementation of practical applications centered around natural language processing, including RAG and AI agent construction.

• - Location: 14F Metropolitan Plaza Building, 1-11-1 Nishi Ikebukuro, Toshima-ku, Tokyo
• - CEO: Takuya Taguchi
• - Business Scope: Planning, development, and provision of enterprise-oriented solutions utilizing LLMs, generative AI, and NLP technologies.

For further inquiries, please contact Retrieva Co., Ltd.

• - Contact: Aikawa, [email protected]

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Information: Retrieva is currently seeking new team members to join their dynamic workplace. Those interested can apply through the recruitment site here.