Proforce Pest Control Teams Up with OutboundIQ to Boost Customer Engagement and Revenue Security
Proforce Pest Control, a prominent provider of pest management services throughout the Southeast, has recently formed a strategic alliance with OutboundIQ. This partnership is designed to enhance communication with both existing and former customers who may have lost contact due to issues such as lapsed payments or outdated information.
As a subscription-based pest control service, Proforce often faces the significant challenge of reconnecting with clients when their payment details change or when their contact information is no longer accurate. Despite their proactive outreach efforts, many customers do not answer calls from the same number, which can lead to unresolved billing issues and customers being unprotected from pest threats.
To tackle these challenges, Proforce has integrated OutboundIQ's innovative dialing technology. This collaboration has improved the company’s approach to customer outreach by employing a more dynamic caller ID strategy. By varying the phone numbers used for customer communication, Proforce has effectively increased the probability that calls will be answered, resulting in more fruitful conversations.
Early metrics from the first week of utilizing this new system have revealed remarkable improvements. Contact rates for previously unreachable past-due accounts shot up by between 160% and 200% compared to prior outreach attempts. This spike has empowered Proforce to reengage customers, successfully update payment methods, and ensure that ongoing service plans remain in place to deliver crucial pest protection year-round.
Charles Fox, Chief Strategy Officer of Proforce Pest Control, noted, "We quickly realized that introducing variety in our dialing strategy has made a tangible difference. OutboundIQ collaborated with us to scale our operations slowly and thoughtfully rather than rushing into a large-scale solution, which has been key to our shared success."
Buoyed by these promising early results, Proforce is now expanding its use of the OutboundIQ platform beyond just collections to initiate outreach to potential new customers as well. This move underscores the company's commitment to leveraging technology that enhances both customer satisfaction and operational efficiency.
Fox further highlighted the importance of forging partnerships that align with the company’s ethos: "Collaborating with organizations that share our values and focus on practical, results-driven solutions is fundamental to our growth. OutboundIQ has facilitated our ability to reconnect with customers respectfully and effectively, benefiting both our clients and our business."
For more information about Proforce Pest Control and its innovative pest management solutions, visit proforcepest.com. The company specializes in both residential and commercial pest control throughout the Southeastern U.S., including states like Florida, Georgia, North Carolina, South Carolina, and Virginia. Proforce Pest Control prides itself on delivering environmentally friendly solutions coupled with cutting-edge technology and a 100% satisfaction guarantee to ensure homes and businesses are always protected against pests.
As a subscription-based pest control service, Proforce often faces the significant challenge of reconnecting with clients when their payment details change or when their contact information is no longer accurate. Despite their proactive outreach efforts, many customers do not answer calls from the same number, which can lead to unresolved billing issues and customers being unprotected from pest threats.
To tackle these challenges, Proforce has integrated OutboundIQ's innovative dialing technology. This collaboration has improved the company’s approach to customer outreach by employing a more dynamic caller ID strategy. By varying the phone numbers used for customer communication, Proforce has effectively increased the probability that calls will be answered, resulting in more fruitful conversations.
Early metrics from the first week of utilizing this new system have revealed remarkable improvements. Contact rates for previously unreachable past-due accounts shot up by between 160% and 200% compared to prior outreach attempts. This spike has empowered Proforce to reengage customers, successfully update payment methods, and ensure that ongoing service plans remain in place to deliver crucial pest protection year-round.
Charles Fox, Chief Strategy Officer of Proforce Pest Control, noted, "We quickly realized that introducing variety in our dialing strategy has made a tangible difference. OutboundIQ collaborated with us to scale our operations slowly and thoughtfully rather than rushing into a large-scale solution, which has been key to our shared success."
Buoyed by these promising early results, Proforce is now expanding its use of the OutboundIQ platform beyond just collections to initiate outreach to potential new customers as well. This move underscores the company's commitment to leveraging technology that enhances both customer satisfaction and operational efficiency.
Fox further highlighted the importance of forging partnerships that align with the company’s ethos: "Collaborating with organizations that share our values and focus on practical, results-driven solutions is fundamental to our growth. OutboundIQ has facilitated our ability to reconnect with customers respectfully and effectively, benefiting both our clients and our business."
For more information about Proforce Pest Control and its innovative pest management solutions, visit proforcepest.com. The company specializes in both residential and commercial pest control throughout the Southeastern U.S., including states like Florida, Georgia, North Carolina, South Carolina, and Virginia. Proforce Pest Control prides itself on delivering environmentally friendly solutions coupled with cutting-edge technology and a 100% satisfaction guarantee to ensure homes and businesses are always protected against pests.
Topics Consumer Products & Retail）
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