#United States #device protection #Servify #Appalachian Wireless #Ivel

Partnership Announcement: Servify and Appalachian Wireless

In a significant move for device protection services, Servify, a renowned global leader, has joined forces with Appalachian Wireless, a key player in telecommunications. This partnership was officially announced on September 16, 2025, marking a new chapter in enhanced customer experience and device protection.

About the Partnership

This strategic collaboration aims to bring advanced device protection and customer support solutions to the subscribers of Appalachian Wireless. With Servify's established expertise in device insurance, repair services, and technical support, the partnership is poised to deliver seamless protection to users across the Appalachian Wireless network, which primarily serves Eastern Kentucky and parts of Virginia. The collaboration leverages Servify's robust capabilities and the extensive customer base of Appalachian Wireless to provide unmatched service and reliability.

Darlene Howell, the Director of Customer Relations at Appalachian Wireless, expressed enthusiasm regarding the partnership: "We are excited to join forces with Servify to bring our customers peace of mind through industry-leading protection and support." This sentiment reflects a growing trend in the telecommunications sector, focusing on enhancing customer service by offering comprehensive protective solutions for essential devices.

The Future of Device Protection Services

As businesses increasingly rely on connected devices, the need for effective device lifecycle management becomes vital. Rahul Prabhakar, President of Servify for North America, stated, "As mobility and connectivity become even more imperative to business operations, companies must be able to efficiently manage device lifecycle and enhance customer experience." This assertion highlights the significance of the partnership in meeting the demands of today's consumer who expects reliability and security.

The collaboration saw its launch in July, with several additional protection plans and support services scheduled for rollout throughout 2025. Todd Pressley, Vice President of Servify Americas, shared his excitement, stating, "We're excited to be working with Appalachian Wireless. Together, we will provide a more comprehensive, hassle-free device protection solution tailored to the needs of today’s connected consumers."

As this partnership unfolds, customers can anticipate a suite of protection services that align with their daily needs while enjoying the peace of mind that comes with comprehensive device protection. The initiative indicates a promising trajectory towards advanced customer service standards within the telecommunications sector.

About the Companies

Servify

Servify specializes in innovative product care solutions on a global scale, partnering with major carriers, retailers, and original equipment manufacturers (OEMs) while simultaneously holding substantial market share in the mobile device sector. Catering to brands like Apple, Samsung, and Sony, Servify is committed to delivering exceptional customer experiences through digital claim processes and a vast network of repair locations across North America, thereby supporting millions of consumers worldwide.

Appalachian Wireless

Appalachian Wireless operates under East Kentucky Network LLC (EKN), serving not just Kentucky, but extending into Virginia as well. Established in 1990, this regional carrier has built a robust infrastructure encompassing over 300 cell sites and a significant fiber network, ensuring reliable service in its coverage areas. The company’s headquarters in Ivel, Kentucky showcases a commitment to technological advancement with a state-of-the-art Tier III data center, bolstering its capability to secure and manage critical data efficiently.

This partnership not only signifies an investment in the potential of device protection services but also reflects a commitment to elevating customer experience in an increasingly connected world. As the landscape of telecommunications and consumer technology evolves, collaborations like these are essential in providing consumers with the confidence and security they need to navigate the digital age.