#Japan #Hitachi #Seibu Railway #Accessibility Service #Tokorozawa

Introduction

Seibu Railway Co., Ltd., based in Tokorozawa, Saitama, has introduced a new assistance pre-booking service starting October 1st. This initiative is powered by Hitachi, Ltd.’s mobility support services designed for individuals with mobility restrictions. The introduction of this pre-booking option allows travelers to secure assistance ahead of time via the company's website, significantly enhancing customer convenience and operational efficiency.

Overview of Hitachi's Mobility Support Services

Hitachi's mobility support service streamlines the traditionally verbal and paper-based processes involved in train boarding and alighting assistance. By digitizing the workflow—covering everything from booking requests to communication among station staff—the service allows real-time data sharing on smart devices between stations. This advancement not only improves the efficiency of station staff operations but also reduces their workload, resulting in a smoother and more reliable guidance experience for passengers.

Pre-Booking Option Features

With the new pre-booking service, travelers can now register for assistance up to one month in advance and until 5 PM the day before their journey via a dedicated website. This change offers a sense of assurance and convenience, as passengers no longer need to request help at the station on the day of their trip. The advance notice allows for better staffing allocation, promoting more efficient operations at the stations.

How It Works

To utilize the service, customers can access the booking website using their smartphones or computers. They will need to enter essential information, including their personal details, travel date, time of arrival at the station, and other necessary data. Once their request is processed, they will receive a unique two-dimensional code via email, which they can present to the station staff on the day of travel. This streamlined process aims to minimize waiting times at the station and ensures accurate and prompt service.


Image source: Seibu Railway Assistance Booking Service

Future Expansion Plans

Hitachi has successfully implemented its mobility support services in addition to Seibu Railway, extending it to eight other operators. The company is committed to improving mobility solutions and plans further expansions and the addition of new features to enhance user convenience.

Contact Information

For more information about Hitachi's mobility solutions, please visit their official website at Hitachi Mobility Support Services. If you need assistance, contact Hitachi’s Social Business Unit: Hitachi Inquiry Form (select inquiries related to transportation).

Conclusion

As society continues to prioritize accessibility, the integration of such innovative services by Seibu Railway and Hitachi not only reflects a commitment to inclusivity but also sets a standard for future developments in the transportation sector. With improved digital capabilities and proactive service options, the railway aims to enhance travel experiences for all passengers, especially those needing special assistance.