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Hexaware Partners with upGrad to Launch Agentic AI Academy

In a significant move to enhance corporate learning in artificial intelligence, Hexaware Technologies, a global IT solutions provider, has unveiled the Agentic AI Academy in collaboration with upGrad Enterprise. This initiative aims to equip its workforce with the necessary skills for the evolving landscape of enterprise AI, particularly focusing on Agentic systems.

Journey Towards AI Transformation

Having invested two years in generative AI training, with 95% of its workforce receiving foundational and advanced training in generative AI, Hexaware is now prioritizing the development of specialized capabilities in Agentic AI. As businesses continuously evolve, the demand for intelligent software agents—capable of planning, acting, and adapting in real-time—is reshaping workplace dynamics.

Agentic systems introduce a paradigm shift in enterprise operations, creating a need for new skills that extend beyond traditional development roles. Hexaware aims to stay ahead of this transformation through the Agentic Academy, which blends structured, role-based learning with practical experience. The academy is set to onboard a significant portion of its workforce in delivery and engineering roles, marking a crucial step in enhancing their Agentic service offerings across various industries.

Tailored Learning Experience

The curriculum and training content have been collaboratively designed with upGrad Enterprise, which specializes in effective learning models and instructional design. This tailored approach ensures that Hexaware's workforce is trained in alignment with their specific business needs and customer expectations.

Vinod Chandran, the Chief Operating Officer at Hexaware, emphasized the transformative potential of Agentic technologies across businesses, stating, "Agentic Academy ensures our people have the skills to leverage these systems effectively and lead initiatives based on them."

Specialized Learning Tracks

The training program is categorized into three distinct paths:
1. Builder.AI - targeted at developers and engineers constructing agent-focused architectures, with a focus on orchestration and safety protocols.
2. Collaborator.AI - aimed at teams customizing open-source or platform-based agent solutions for client applications.
3. Manage.AI - designed for operations leaders overseeing human-agent interactions and quality assurance.

Each learning path implements a cohesive strategy for content and certification, delivered through upGrad’s Enterprise platform, ensuring seamless integration into daily work activities.

Real-World Application

As Hexaware transitions towards intelligent orchestration, where agents will work collaboratively to deliver outcomes, equipping its talent to lead real-world Agentic assignments has become a priority. Satyajith Mundakkal, Chief Technology Officer, noted, "We are transitioning from mere automation to intelligent orchestration, defining new roles that necessitate Agentic expertise. Our priority is to foster a workforce that is well-prepared and confident in handling these transformations."

Participants from the inaugural batches are already engaging in live Agentic projects, with further learning modules being developed concurrently.

Impacts on Workforce Dynamics

Satyendu Mohanty, EVP and Global Head of Talent Management at Hexaware, highlighted the importance of rapid workforce adaptation, stating, "For successful delivery transformations, it's essential to enable a hybrid workforce of humans and agents for achieving unified outcomes. Agentic Academy fosters a shared understanding and capabilities across the board, turning a technology trend into a sustainable workforce advantage."

The commitment to agility and scalability in workforce training underscores the optimism associated with the Agentic Academy initiative. Srikanth Iyengar, CEO of upGrad Enterprise, reiterated that the key to leveraging Agentic systems lies in their swift integration into business activities. "Organizations capable of making this transition quickly will see significant benefits for their customers. Our partnership with Hexaware aims to design practical learning solutions that lead to immediate, impactful outcomes."

Conclusion

Hexaware's strategic collaboration with upGrad to launch the Agentic AI Academy underscores a critical evolution in workforce training in the era of AI. By emphasizing practical, outcome-focused learning models, Hexaware is paving the way for a future-ready workforce poised to leverage the advancements in Agentic systems effectively. As businesses navigate this rapid transformation, initiatives like this will be integral to shaping a skilled and capable workforce that can thrive in a new AI-driven landscape.