#Employee Engagement #Gallup #Recovery International

Recovery International Achieves Employee Engagement Excellence

In a remarkable achievement, Recovery International Co., Ltd., headquartered in Shinjuku, Tokyo, has reported an impressive average employee engagement score of 3.83 in its latest survey conducted in 2025. This achievement highlights the company's ongoing commitment to enhancing employee engagement, reflecting the effectiveness of its various initiatives and fostering a strong corporate culture that embodies its mission, vision, and values (MVV).

Background and Purpose of the Survey

Japan ranks last among the top ten GDP countries in employee engagement scores, with Gallup's 2024 survey indicating that only 7% of Japanese employees feel engaged compared to 31% in the United States. To address this alarming situation, Recovery International adopted a vision centered on increasing the number of people who can work vibrantly and has prioritized employee engagement as a crucial aspect of its human capital management. The company has been conducting regular surveys using Gallup's Q12 assessment tool, which consists of twelve questions deemed essential for evaluating engagement performance across various organizational factors such as productivity, profit, employee retention, and customer satisfaction.

The Gallup Q12 assessment has proven invaluable by providing a framework for action aimed at boosting employee engagement, along with the ability to compare results across teams and organizations.

The Impact of Engagement

The benefits of high employee engagement are significant. According to Gallup's findings, engaged employees show consistent attendance, increased awareness of quality and safety in their roles, and a strengthened relationship with customers, leading to superior service quality and consistency. Interestingly, departments with high engagement levels have reported a 10% increase in customer loyalty and an 18% boost in sales productivity.

Additionally, engaged employees tend to be more responsive to customer needs, adhere to processes and standards effectively, and have improved behavior that correlates with a 23% increase in profitability.

Conversely, organizations with low employee engagement levels reflect a