#Germany #Customer Experience #Hamburg #Kapture CX #Cruise Awards

Kapture CX Celebrates Recognition at Seatrade Cruise Awards

On September 24, 2025, the cruise industry witnessed a notable moment of recognition as Kapture CX was awarded the prestigious title of 'Product of the Year' at the 2025 Seatrade Cruise Awards held in Hamburg, Germany. This accolade, revered in the cruise sector, acknowledges innovations that redefine the cruising experience.

Kapture CX stands at the forefront of customer experience technology, revolutionizing the way cruise operators interact with their guests. The award specifically highlights Kapture's innovative 'Cabin Selection' feature, a tool designed to enhance the booking experience for passengers and transform operational strategies for cruise lines.

Since its inception, Kapture CX has aimed to enhance customer engagement through its AI-powered platform. By automating workflows and personalizing interactions, it allows enterprises across various sectors to improve support services while delivering a seamless experience for users.

The Seatrade Cruise Awards have been recognizing industry excellence for nearly two decades, serving as a benchmark for the innovations that shape the future of cruising. Each year, an independent panel of industry experts evaluates a plethora of candidates, ensuring that only the most impactful products are celebrated. Kapture's victory stands as a testament to its successful integration of user-focused technology in cruise operations.

The 'Product of the Year' award is especially significant as it honors innovations that substantially enhance guest experiences and operational efficiency. Kapture's Cabin Choice feature is celebrated for its thoughtful design and technological integration, which not only streamlines the cabin selection process but also aims to create unforgettable experiences for cruise travelers. This aligns perfectly with Kapture's overarching philosophy that emphasizes human-centric design, ensuring that customer satisfaction is prioritized in every interaction.

Remarks from Leadership
In light of this achievement, Sheshgiri Kamath, the Co-Founder and CEO of Kapture CX, expressed his gratitude, stating, "This award is a true milestone in our journey to reshape customer experience in the cruise industry. At Kapture, we believe every touchpoint is an opportunity to build trust and spark joy. Winning the Seatrade 'Product of the Year' award validates our commitment to innovation rooted in empathy. We dedicate this recognition to our clients, partners, and our incredible team, whose passion drives us to elevate experiences every single day."

With a clientele exceeding 1,000 companies, Kapture CX has established itself as a significant player in customer engagement, boasting over 90,000 active users globally, supported by a robust team of over 350 employees.

As the cruise industry continues to evolve, Kapture's acknowledgment at the 2025 Seatrade Cruise Awards underscores its leading role in the sector and its ongoing commitment to enhancing the future of global cruising through innovative solutions and a focus on the customer journey.

A Look Ahead
With its innovative approach and dedication to improving customer experience, Kapture CX is poised to continue its impact on the cruise industry. The recognition at the Seatrade Cruise Awards not only celebrates past achievements but also propels the company forward in its quest to redefine how guests engage with cruise experiences,
set against the backdrop of an ever-evolving industry landscape.