#Australia #Melbourne #Heidi #Clinical Automation #AI Care Partner

Heidi II: Transforming Healthcare Administration

In a significant leap for the healthcare community, Heidi has introduced Heidi II, a revolutionary platform designed to significantly reduce administrative burdens for clinicians. This advancement allows healthcare providers to devote more time to patient care, enhancing overall treatment quality.

What is Heidi II?

Heidi II builds on its predecessor by acting not just as a documentation tool, but as an active participant in the workflow surrounding each patient visit. Remarkably, it currently assists 2.8 million patient visits weekly, uncovering approximately 10 million follow-up tasks. Unlike before, where these tasks were merely handed back to clinicians, the new system enables agents within Heidi II to perform these tasks autonomously, streamlining operations efficiently.

A Growing Administrative Burden

As the healthcare landscape evolves, the administrative responsibilities of physicians are growing increasingly burdensome. Research indicates that a physician typically spends 8.7 hours per week on administrative tasks, which constitutes about 16.6% of their working hours. These tasks often become a distraction, detracting from the time spent on patient care.

Elevating Care with AI

The primary goal of Heidi is to alleviate these strains. The original Heidi platform has proven itself by supporting over 175 million visits and answering 10 million queries since its inception. Heidi II takes this a step further by executing administrative duties, including refining referrals, preparing charts, and organizing follow-ups, all while maintaining the clinician's oversight.

Co-Founder and CEO Thomas Kelly explains, “We started inside the visit by capturing notes and gathering care context. Now, with Heidi II, we can create and complete tasks, allowing clinicians to focus on direct patient interaction.”

Enhanced User Experience for Clinicians

The interface of Heidi II introduces a new Home feature that centralizes a clinician's tasks, bringing together patients, schedules, and relevant context at a glance. Clinicians are able to interact with the platform in natural language to request task completions, from pre-charting to identifying patients due for screenings or blood tests. Clinicians can expect to see substantial reductions in the time spent on administrative activities, thereby improving the quality of care delivered to patients.

Dr. Raymond Brown from Capital ENT Sinus Center states, “Heidi handles preparation tasks that I used to squeeze in between seeing patients. It efficiently organizes my day and even drafts pre-visit notes within moments.”

Built for Collaboration

Heidi II is not just another tool; it is designed to work in conjunction with existing healthcare systems by utilizing peer-reviewed research and clinical decision support. This includes tools and libraries from reputable resources such as the New England Journal of Medicine and others, equipping healthcare professionals with evidence-based research at their fingertips.

The platform practically acts as a member of the care team, interfacing with documentation systems, calendars, and even emails, and when it cannot complete a task, it provides clear reasoning as to why.

Clinical Oversight Remains Paramount

While adding significant functionality, Heidi II maintains a crucial principle: clinical judgment stays firmly in the hands of healthcare providers. Every action the agents take requires clinician supervision to ensure patient safety and adherence to established workflow practices, with a dedicated team ensuring clinical safety and risk management throughout its deployment.

A Look Ahead

Heidi aims to double the world’s capacity for healthcare with the introduction of Heidi II, paving the way for less time spent on low-value work and ensuring that clinicians can provide timely, thorough, and quality care to patients. Heidi II is set to roll out starting September 29th, 2026, with expectations for broader accessibility across multiple languages in the near future.

For clinicians eager to embrace this forward-thinking technology, more information can be accessed at heidihealth.com.

Heidi itself was founded in Melbourne, Australia, and has successfully raised $436.6 million from various global investors. As healthcare continues to evolve, Heidi remains committed to aligning with leading healthcare and privacy frameworks, ensuring both innovation and safety in patient care.