#Japan #Tokyo #BIZTEL #RightTouch #RightVoicebot

BIZTEL and RightVoicebot's Groundbreaking Collaboration

Recently, Japan's premier cloud-based call center system, BIZTEL, developed by Link, announced its collaboration with RightTouch, the company behind the autonomous AI voicebot, RightVoicebot by KARTE. This partnership comes as businesses look to streamline their operations and address the increasing demand for automation in response handling within call centers.

With an outstanding track record of eight consecutive years holding the top market share (as documented by Deloitte Tohmatsu), BIZTEL has established itself as a cornerstone in the telephony landscape. The advent of AI technology is revolutionizing the call center industry, prompting a shift toward integrating intelligent voicebots to ease labor shortages and concentrate resources on complex tasks that require human intervention.

Traditionally, when a call is forwarded from the voicebot to an operator, substantial communication costs arose due to external line usage. This is about to change, thanks to the implementation of SIP (Session Initiation Protocol) to link both systems directly without relying on external lines, which dramatically reduces operational costs.

In addition to cost savings, the integration allows for the seamless transfer of customer phone numbers and conversation histories to operators. This feature enables quicker access to necessary customer data and ensures that operators are fully briefed on past interactions, facilitating a more streamlined and efficient response process.

The Evolution of Customer Interactions

As businesses strive for efficiency, interest in automating response operations with voicebots has surged. However, common issues arose previously when transferring calls from bots to live operators. Operators often didn't have immediate access to essential customer data, delaying interactions and reducing the quality of customer service.

The collaboration between BIZTEL and RightVoicebot resolves these challenges, making the operational process much smoother. The ability to send complete caller information during transfers means operators can quickly get a grasp on the issues at hand, enhancing the overall customer experience.

RightVoicebot, currently in its beta version, represents a new age of autonomous voice assistance. By leveraging enterprise knowledge and customer data, it generates high-accuracy automated voice responses that mimic a seasoned operator's understanding and empathy. This innovation allows for free-form speech interpretation, enabling an in-depth dialogue with customers to understand and resolve their issues swiftly.

The system's compatibility with web and external platforms further customizes the interaction flow for each customer, significantly raising completion rates for bot interactions while also improving overall customer experience. Customers find themselves benefitting from tailored responses that suit their specific situations, enhancing satisfaction and efficiency in resolving issues.

About the Companies Involved

RightTouch, driven by its mission to liberate individuals from negative experiences, specializes in enterprise SaaS solutions for the customer support domain. Their flagship product, RightSupport, alongside VoC analysis, supports contact center operations through advanced AI-driven solutions, solidifying their presence in various industries, including finance and retail.

Meanwhile, Link, the parent company of BIZTEL, has achieved remarkable milestones through its cloud-based telephony services. With over 2,000 companies adopting BIZTEL, it remains the country's foremost cloud call center system, reinforcing its legacy in the SaaS landscape. Link is also venturing into agricultural domains, demonstrating versatility in its business operations.

The future remains bright for the collaboration between BIZTEL and RightTouch as they seek to tackle ongoing challenges in call center management and enhance operational efficiency through continued innovations and system upgrades. To discover more about these services, visit RightVoicebot and BIZTEL.