HELP YOU's Impact: Cutting 465 Hours and Doubling Processes for Enhanced Productivity

The Transformative Impact of HELP YOU on UnivaPay

In an era where operational efficiency is paramount, the online outsourcing service HELP YOU, operated by Knit Inc., is making notable strides in enhancing productivity for its clients. Founded in 2015, Knit operates with a fully remote structure and supports approximately 600 individuals worldwide across 35 nations. Their latest collaboration with UnivaPay has yielded remarkable results, slashing down non-core work hours while significantly boosting core task processing.

Overview of the Collaboration

Recently, UnivaPay, a company headquartered in Minato, Tokyo, adopted the HELP YOU service to manage its workload more efficiently. The most striking outcome? A staggering reduction of 465 non-core work hours monthly. This efficiency boost allowed UnivaPay to double its core task processing, enhancing the speed and efficiency of their operations.

Security Concerns Addressed
Before diving into this partnership, UnivaPay had significant reservations regarding data security because they handle sensitive customer information. The team spent 1 to 2 weeks negotiating terms with HELP YOU to ensure that security protocols aligned with their strict criteria. During this period, HELP YOU demonstrated flexibility and responsiveness, alleviating concerns and paving the way for a trusting partnership.

Outsourcing Non-Core Tasks

With the introduction of HELP YOU, UnivaPay outsourced its 465 hours of screening tasks required for customer applications for UnivaPay’s services. This includes reviewing submitted documents, verifying compatibility with business materials, and addressing discrepancies identified in customer documents.

Interestingly, UnivaPay's operations were initially challenging to manage with a team of eight; currently, they effectively navigate these demands with just six personnel. As a result, HELP YOU is streamlining two full-time employee workloads, resulting in significant cost-saving across training, hiring, and social insurance expenses.

Focus on Core Business Functions

One of the most critical operational changes has been the increased ability to concentrate on core tasks. Previously, they could handle around 300 processing cases per month, but with the reduction of non-core distractions enabled by HELP YOU, they have successfully doubled that capacity to 600 cases. The UnivaPay team's leaders believe that this shift will allow employees to hone their specialized skills that are crucial to the industry.

Seamless Communication with HELP YOU

A noteworthy feature of the HELP YOU service is the unified communication structure. Interactions are primarily channeled through an assigned director, efficiently managing the workflow and reducing the potential complexity associated with multi-staff communication. This streamlined approach ensures clarity and keeps the operational burden light.

Moreover, for new service requests, the process is essentially stress-free. After a trial run, HELP YOU's director formulates a comprehensive guide, simplifying task assignments for the ongoing staff.

Conclusion

In summary, the partnership between UnivaPay and HELP YOU is a case study in operational excellence. By addressing critical security needs, outsourcing non-core activities, and facilitating clear communication, they have substantially improved efficiency, allowing for focus on high-value tasks. With HELP YOU, UnivaPay has elevated its service provision capabilities while ensuring a secure and organized framework for their operations.

For the complete interview and further insights, visit HELP YOU Blog.